ABDUL WAHAB
Ajman,UAE
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my tramontane skills, while making a significant contribution to the success of the company. Multi-skilled ICT Help Desk Manager with experience delivering high-quality service levels in fast-paced business environments. Maintains systems and infrastructure security through rigorous systems and process analysis. Leads by example in planning and prioritizing tickets to fulfil staff and customer support requirements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Computer engineer
Land Mark Realestate llc
Ajman, United Arab Emirates
09.2023 - Current
- Manage Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware Active Directory, Bit locker,
- Respond to client support requests and ID lock issues resolved,
- knowledge about Anti-Virus & Firewalls.
- Resolved Microsoft Office Applications.
- Relocating or moving existing equipment as required.
- Installing and upgrading operating systems and computer software.
- Installing and maintaining hardware and computer.
- Managing routine preventive procedures; maintaining and monitoring IT Rooms & hardware checks.
- Managing and monitoring CCTV and Cameras.
- Log and follow-up issues with Vendors.
- Responsible for monitoring and tracking IT assets Provide L1,L2 support
- Provide software and hardware support to our employees both in-office and remotely.
- Manage the ticketing systems.
- Maintain IT assets & inventories.
- Be involved in project work and responsible for tasks.
- End user support onsite or remote.
- Ability to configure email accounts on PC & Mobile devices.
- Installing and configuring client computer systems.
- Visiting branches and resolving Desktop & Network issues,
IT support officer
AMRELI Steel Limited
01.2022 - 06.2023
- Installation and configuration of DNS, DC, Active Directory, DHCP, FTP, SMTP, WDS, Web Server IIS, Print Servers, File Servers
- Terminal Services, Backup & Recovery, Bit locker
- Serve as a primary contact for all servicing of Users computers, Wireless routers, Cisco IP phones and printers, etc
- Setup and maintain physical and virtual Desktop infrastructure (VDI) for Desktops & Laptops
- Using PABX Software, responsible for making calls and communicating with colleagues and other users
- Within the organization
- Investigate, test, install and upgrade new and hardware/software products
- Understand all the department working procedures and perform the related tasks as described
- Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems
- Respond to all users request and provide them the required support
- Handling day to day issues pertaining to system and network troubleshooting
- Configuration of Cisco Routers and Switches (L2, L3)
- Antivirus administration, installations & configurations
- Coordination with IT Vendors & Internal team for technical assistance
- Daily health check of windows server, Cisco devices and Dell devices
- Wireless Network administration and support.
Technical Support
Pakistan Telecommunications Company Limited, PTCL
08.2019 - 09.2021
- Responsibilities as Technical Support
- PTCL BB Support technical software
- PTCL SMP Support technical software
- Provide trouble shooting, technical support, product information to the customers
- Configure static IP address for users
- Maintain a high level of customer satisfaction throughout the process and provide complaint reference for futurecorrespondence to the customer
- Configure Routers ADSL & VDSL & TPLINK, DLINK
- Ensuring that all the complaints/issues resolved well on time
- Issuance & receiving of IT equipment's are made & maintained timely & properly.
Network Engineer
Media Monitors
karachi, pakistan
01.2017 - 07.2019
- Monitoring network engineering performance and ensure system availability and reliability.
- Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Tracked network and telephony devices for performance and load threshold metering.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Installing, configuring and supporting network equipment including routers, proxy servers, switches.
- WAN accelerators, DNS and DHCP Procuring network equipment and managing subcontractors involved with network installation.
- Configuring firewalls, routing and switching to maximize network efficiency and Security.
Aptech Internship
LAN Network Design & Implementation
karachi, pakistan
10.2017 - 11.2017
- LAN Network Design & Implementation.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Planning and undertaking scheduled maintenance upgrades.
- Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipment and replacing parts.
- Checking computer equipment for electrical safety.
Education
Bachelor of Science - Computer Network
ILMA University (HEC Attested Degree)
Karachi 08.2016 - 08.2020
Intermediate - Commerce
Karachi Board
KarachiSkills
- Networking
- Wireless Router
- Configuration Networking
- Monitoring
- Communication Skills
- Management Skills
- Cisco Routing, Switching LAN, WAN & TCP/IP based Networks
- VLANs, RIP, EIGRP, OSPF routing, MS Office,
- Installing and configuring computer hardware operating
- Systems and applications
- Leadership experience, Interpersonal skills, Problem-solvingabilities
- Time Management, Decision Making, Integrity
- SAP
- Microsoft Office 365
- Google Mail
- Microsoft Outlook
- VPN management
- Active Directory
Certification
- APTECH Hardware & Networking Academy (CCNA + MCSA) Diploma 18 Months Complete.
- CISCO Certified Network Associates CCNA R&S (CSC 013294230)
- CISCO Certified Network Associates (CSC 013294230)
Languages
English
Upper intermediate
Hindi
Fluent
Urdu
Fluent
Arabic
Intermediate
Timeline
Computer engineer
Land Mark Realestate llc
09.2023 - Current
IT support officer
AMRELI Steel Limited
01.2022 - 06.2023
Technical Support
Pakistan Telecommunications Company Limited, PTCL
08.2019 - 09.2021
Aptech Internship
LAN Network Design & Implementation
10.2017 - 11.2017
Network Engineer
Media Monitors
01.2017 - 07.2019
Bachelor of Science - Computer Network
ILMA University (HEC Attested Degree)
08.2016 - 08.2020
Intermediate - Commerce
Karachi Board
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