Summary
Overview
Work history
Education
Skills
Certification
References
Personal Information
Timeline
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ABDUL WAHAB AHMED

ABDUL WAHAB AHMED

Dubai,Uni

Summary

Dedicated hospitality professional with comprehensive expertise in front desk operations. Demonstrates strong customer service skills and a thorough understanding of security regulations, fire safety training, and baggage storage procedures. Proficient in concierge desk operation and porter services, with a focus on enhancing guest relations. Committed to leveraging skills in a dynamic environment to improve guest experiences and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Concierge Luggage Associate

HOTEL BOULEVARD AUTOGRAPH COLLECTION
Dubai, United Arab Emirates
02.2025 - Current
  • Welcomed guests in friendly, professional manner.
  • Assisted guests with directions around the hotel for easier navigation.
  • Provided accurate information about local attractions to enhance guest stay.
  • Ensured smooth guest experience by promptly handling luggage requests.
  • Balanced multiple tasks efficiently; upheld excellent standards of service under pressure.
  • Handled special requests from guests, improved overall customer satisfaction rates.
  • Stored luggage efficiently; ensured quick retrieval during check-out process.
  • Kept record of stored luggage accurately; minimised loss or misplacement incidents.
  • Managed lost property enquiries, returned items to rightful owners swiftly.
  • Arranged courier services for guests' parcels, facilitated on-time deliveries.
  • Coordinated transportation services for efficient guest travel arrangements.
  • Streamlined check-in process with fast and efficient luggage handling.
  • Communicated with coworkers and managers to coordinate tasks.
  • Assisted guests with loading and unloading of luggage from vehicles.

Hotel Security Officer

ABU DHABI NATIONAL GENERAL SECURITY HOTELS DUBAI
Dubai, United Arab Emirates
01.2024 - 02.2025


  • Ensured guest safety by conducting regular security checks.
  • Checked ID cards and documented details in security log.
  • Reported suspicious activities and persons to law enforcement.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Collaborated with security teams and emergency services to resolve urgent situations.

Terminal Associate

AIRBLUE PAKISTAN
Karachi, Pakistan
01.2022 - 11.2023
  • Report on time with proper uniform and mark the attendance
  • Should be well groomed and wear proper neat and clean Uniform, specially pay attention on your hygiene
  • Proper hand and take over between shifts
  • On board items on Aircraft as per request of E-TCS
  • Any official documents handling advised by AM-TCS/ETCS
  • Should inform counter staff about availability of sufficient stationary i.e Boarding cards, baggage tags and stickers on counters
  • Any irrelevant material or garbage around the check-in counters should be cleared up before passenger reporting
  • Equip check-in counters with stationary before counter opening time
  • Assisting C-TCS with baggage tagging when required
  • Helping Female / Old age Passengers with lifting baggage from ground to belt
  • Ensure proper wrapping and tagging on baggage of passenger to avoid any type of wrong forwarding of baggage
  • All previously fixed destination tags are to be removed from the check-in baggage
  • Locate missing passenger

Baggage Services (Ground Handling Agent)

QATAR AIRWAYS DOHA
Doha, Qatar
10.2019 - 12.2021
  • To Be Ensures That Baggage Handling Operations Follow the Standard Operating Procedures According to The Airlines
  • To Be Ensure that the Customer Baggage Safely Moves Through the Conveyor Belt System
  • Responsible for Collect, Sort and Check Luggage Against Flight Lists
  • To Be Make Sure That the Baggage go on to the Right Aircraft
  • Transfer the Luggage from Check in Areas to Departure Area
  • Moving Luggage from the Arrival Gate to the Baggage Collection Area
  • Responsible for filling the forms Related to Lost and Damaged or Unclaimed Baggage and Operating the Computer System used for Tracking Baggage
  • Using Conveyors Belt to load Baggage in Aircraft in a Safely Manners
  • Report Baggage that’s Damaged or Suspicious
  • Task to Protect Aero Planes Property, Ground Handling Facilities, Cargo Freighters
  • Responds to Fire Alarms and implement Emergency Procedure Where Necessary

Education

Intermediate - PRI-ENGINEERING

Civil Aviation College Karachi

Matric - SCIENCE

ST. JOHN’S HIGH SCHOOL KARACHI

Skills

  • Customer Service
  • Guest relations
  • Knowledge of aviation regulations
  • Baggage handling techniques
  • Passenger assistance expertise
  • Fire safety training
  • Concierge desk operation
  • Security regulations knowledge
  • Porter services

Certification


  • First Aid Certification
  • SIRA Certification Security Industry Regulatory Authority
  • Fire Safety Certification

References

References available upon request.

Personal Information

Timeline

Concierge Luggage Associate

HOTEL BOULEVARD AUTOGRAPH COLLECTION
02.2025 - Current

Hotel Security Officer

ABU DHABI NATIONAL GENERAL SECURITY HOTELS DUBAI
01.2024 - 02.2025

Terminal Associate

AIRBLUE PAKISTAN
01.2022 - 11.2023

Baggage Services (Ground Handling Agent)

QATAR AIRWAYS DOHA
10.2019 - 12.2021

Matric - SCIENCE

ST. JOHN’S HIGH SCHOOL KARACHI

Intermediate - PRI-ENGINEERING

Civil Aviation College Karachi

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ABDUL WAHAB AHMED