ABDULAZIZ ABDULLAH IBRAHIM
Umm Al Quwain
Summary
Dedicated and experienced Operations Supervisor with a strong background in customer service, team leadership, and operational efficiency. Proven ability to manage daily operations, enhance visitor experiences, and optimize workflows in dynamic environments. Adept at problem-solving, staff supervision, and maintaining high safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Sharjah Investment and Development Authority (Shurooq) – Mleiha Archaeological Centre
01.2021 - 02.2026
- Oversee daily operations, ensuring smooth execution of activities and high visitor satisfaction.
- Supervise staff, coordinate schedules, and optimize workflows for maximum efficiency.
- Maintain safety and operational standards while managing maintenance and event planning.
- Report directly to management on performance improvements and operational challenges.
Tour Guide
Sharjah Investment and Development Authority (Shurooq) – Mleiha Archaeological Centre
01.2015 - 01.2021
- Delivered engaging and informative tours, enhancing visitor experience.
- Assisted in event coordination and customer service operations.
Central Operations Operator
Roads and Transport Authority (RTA) – Dubai
01.2014 - 01.2015
- Monitored and managed transport operations, ensuring compliance with regulations.
Inspector
Dubai Police – Dubai Airport
01.2012 - 01.2014
- Conducted security checks and ensured safety protocols were followed.
Customer Service Agent
Ts'heel
01.2011 - 01.2012
- Provided support to customers, resolving inquiries and improving service delivery.
Education
High School Certificate -
Al Amir High School
Umm Al Quwain City, United Arab Emirates01.2008
Skills
- Operations Management
- Team Leadership & Supervision
- Customer Service Excellence
- Event Planning & Coordination
- Safety & Compliance
- Microsoft Office Suite
- Performance monitoring
Languages
Arabic (Native)
English (Fluent)
Urdu (Basic)
Certification
Expo 2020 – Appreciation Certificate for General Security Contributions
Timeline
Operations Supervisor
Sharjah Investment and Development Authority (Shurooq) – Mleiha Archaeological Centre
01.2021 - 02.2026
Tour Guide
Sharjah Investment and Development Authority (Shurooq) – Mleiha Archaeological Centre
01.2015 - 01.2021
Central Operations Operator
Roads and Transport Authority (RTA) – Dubai
01.2014 - 01.2015
Inspector
Dubai Police – Dubai Airport
01.2012 - 01.2014
Customer Service Agent
Ts'heel
01.2011 - 01.2012
High School Certificate -
Al Amir High School