Summary
Overview
Work History
Education
Skills
Languages
Social Status
Personal Information
Timeline
Generic
Abdulaziz Abdulrahman Mohamad Abbas Hussain

Abdulaziz Abdulrahman Mohamad Abbas Hussain

Sharjah

Summary

I have experience in several fields, I learn quickly and accurately in my work and my time, and I am always looking for new experiences and more skills

Overview

16
16
years of professional experience

Work History

Happiness Agent – Customer Service

Al Twar Government Service Center – Dubai
11.2020 - 05.2021

Skilled in visa processing, residency permit services, and GDRFA transactions.

Strong experience in handling AMER and immigration e-services.

Proficient in customer happiness, resolving inquiries with high accuracy.

Adept at managing corporate and individual visa applications.

Ensured full compliance with UAE immigration laws and documentation standards.

Customer Service Representative

MOAMALAT Business Center
03.2016 - 11.2020

Moamalat Business Center — UAE
20 March 2016 – 01 November 2020

Delivered high-quality customer service by handling inquiries, resolving issues, and providing accurate information in a professional manner.

Managed Dubai Economic Department (DED) services, including processing trade license applications, amendments, renewals, and issuing commercial permits.

Prepared and reviewed Articles of Association (AOA), establishment contracts, and documentation required for company setup.

Guided customers through the full process of starting new businesses, ensuring all legal and regulatory requirements were met.

Coordinated with government systems such as DED, Dubai Municipality, Chamber of Commerce, and other online service portals.

Maintained strong communication with clients to ensure clarity, accuracy, and smooth completion of transactions.

Demonstrated strong organizational skills by handling multiple applications at once and meeting strict deadlines.

Updated records, prepared service reports, and ensured compliance with government procedures and internal guidelines.

Received positive feedback for professionalism, accuracy, and excellent customer handling.

RTA Executive

Al-Futtaim Group – Electric Vehicles Division
08.2024 - Current

• Process vehicle registrations across all Emirates (RTA Dubai, Sharjah, Ajman, UAQ, RAK, Fujairah), ensuring accuracy, compliance, and timely completion of services.
• Handle ownership transfers, export certificates, number plate issuance, certificate renewals, and all EV-related registration requirements.
• Coordinate with RTA, MOI, Tasjeel, and Shamil centers to finalize inspections and regulatory approvals.
• Review customer documents, verify compliance, and ensure smooth processing with zero delays or rejections.
• Provide high-quality customer service, guiding clients through government procedures and resolving issues efficiently.
• Support the EV division by ensuring readiness of vehicles for delivery, including registration, insurance coordination, and compliance checks.
• Maintain accurate records in SAP/PeopleHub and internal systems to ensure transparency and process tracking.
• Collaborate with sales, delivery teams, and management to achieve operational targets and enhance customer satisfaction.

Public Relations Manager

IBN SINA HOME HEALTH CARE CANTER
08.2014 - 04.2016

all government Dept. :
-Ajman Civil Defense:

to license the company, issue a certificate of completion, and follow up on the installation of all fire prevention and safety measures.

-the General Administration of Residency and Foreigners Affairs:
To issue, cancel and modify residency permits for employees, issue an establishment card, register the company, and update data for companies and individuals.

-Police stations:
Verifying and resolving complaints related to the company by individuals or other parties and verifying everything required of it.


-Ministry of Health
-Dubai Health Authority
-Banks
-Contracting companies
-Ministry of Human Resources and Emiratisation
-Courts
-Ministry of Justice
-Public Prosecution
-Hospitals
-Local or federal agencies

Customer Service Officer

Etisalat
04.2010 - 04.2014

Selling mobile phone lines.

Subscription to internet packages for individuals and institutions.
Installing home and corporate internet packages.
Smartphone packages on a monthly bill.
Troubleshoot and resolve billing and technical issues.
Network activation.

Education

High School

Skills

  • Speed In Completing Transactions
  • Speed In Learning New Professional Experiences And Systems
  • I Have Fast Typing On The Keyboard
  • work under pressure

Languages

Arabic
English

Social Status

Single

Personal Information

  • Date of Birth: 02/04/90
  • Nationality: UNITED ARAB EMIRATES
  • Driving License: I Have A Light Vehicle Driving License

Timeline

RTA Executive

Al-Futtaim Group – Electric Vehicles Division
08.2024 - Current

Happiness Agent – Customer Service

Al Twar Government Service Center – Dubai
11.2020 - 05.2021

Customer Service Representative

MOAMALAT Business Center
03.2016 - 11.2020

Public Relations Manager

IBN SINA HOME HEALTH CARE CANTER
08.2014 - 04.2016

Customer Service Officer

Etisalat
04.2010 - 04.2014

High School
Abdulaziz Abdulrahman Mohamad Abbas Hussain