ABDUL BASITH KANZ
PATIENT RELATIONS
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
4
4
Languages
Work History
Patient Relations Representative
American Hospital
Dubai
02.2021 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with team members to achieve target results.
- Replying to calls and emails.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Senior Representative Operations
Concentrix India
BANGLORE
03.2018 - 04.2020
- Providing product and service information
- Setting goals for performance and deadlines with company's plans and vision.
- Professionalism, patience and people first attitude
- Enhanced production of [Product or Service] to exceed goals.
- Handled customer needs and issues by working with representatives and customers directly.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Supervised teams to monitor for correct execution of tasks.
Technical Product Specialist
ASUS India Pvt.Ltd
08.2017 - 02.2018
- Product support
- Generate sales leads
- Identify and assess customers need to achieve satisfaction
- Take extra mile to engage customers
- Follow communication procedures, guidelines and policies
- Handle customer interactions, process customer accounts and file documents
- Manage large amount of incoming phone calls
- Maintained sales and account and cashiering.
Education
B.TECH - COMPUTER SCIENCE AND ENGINEERING
Anna University
01.2013 - 01.2017
IOHSS Edavanna, Hope English Medium High School
01.2011 - 01.2013
Good Hope English School
04.1998 - 04.2011
Skills
Positive attitude and leadershipProblem Solving and Critical thinking
Payment collection
Medical insurance
Dependable and Responsible
Analytical and Critical Thinkingcus
Complaint resolution
Report preparation
Decision-Making
Self-Motivated
Timeline
Patient Relations Representative
American Hospital
02.2021 - Current
Senior Representative Operations
Concentrix India
03.2018 - 04.2020
Technical Product Specialist
ASUS India Pvt.Ltd
08.2017 - 02.2018
B.TECH - COMPUTER SCIENCE AND ENGINEERING
Anna University
01.2013 - 01.2017
IOHSS Edavanna, Hope English Medium High School
01.2011 - 01.2013
Good Hope English School
04.1998 - 04.2011