ABDUL HAKEEM VP

• Manage corporate travel bookings and requirements using the GDS booking

• Issuance of flight ticket using designated GDS tools (SABRE, AMADEUS & GALILEO)

• Perform ticketing issuance, reissue and refund with domestic and international itinerary

• Attend clients calls/emails as per the Service Level Agreement and company standards to ensure on time response for each request

• Reservations of hotels booking offline and online platform( Booking.com ,TBO,MMT and hotel beds )

• Coordinate with holiday’s department if the requirement is for visa, hotel, or any other leisure related services.

• Issuance of travel insurance ,car rental, Marhaba services

• Advising clients on suitable options for domestic and international destinations, tours, travel insurance and car rental

• Providing up to date advise on travel regulations including visa and medical requirements, baggage limit, safety and local customs

• Handling operations tasks for group

• Preparing customized package to suit the client requirements and budget

• Assisting B2B agents to the relevant queries for holiday packages