Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdulhaleem Qteishat

Abdulhaleem Qteishat

Qtaishat

Summary

Professional Assistant Front Desk Manager with 6 years of experience in hospitality industry. Positive attitude with high level of customer service experience.

Overview

6
6
years of professional experience

Work History

Assistant Front Desk Manager

Le Royal Méridien Doha
12.2022 - Current
  • Assists in the investigation of employee and guest accidents
  • Assisted manager with guest check-in and check-out and provided customer service.
  • Welcomed guests and focused on providing positive lodging experience.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and - Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
  • Assists in the review of comment cards and guest satisfaction results with employees - Acting Night Manager with full Duties
  • Acing Duty Manger , handlining the operation of the Day

Rooms Controller

St. Regis Hotels & Resorts
04.2022 - 01.2023
  • Followed-up with guests to resolve requests or problems to complete satisfaction.
  • Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
  • Coordinated check-in and pre-registration procedures for arriving groups.
  • Registered guests and relayed pertinent information about available amenities and events taking place at facility.
  • Processed all guest check-ins, activated room keys and secured valid payments.
  • Trained new employees on standards and hotel procedures.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Guest Services Associate

Amman
10.2019 - 03.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Booked appointments, accepted payments and answered guest questions.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Confirmed arrival and departure times for guests.
  • Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
  • Explained hotel's policies and procedures to guests upon check-in.

WhateverWhenever Agent

Marriott Hotels
12.2017 - 10.2019

Education

Bachelor's degree - Hotel/Motel Administration/Management

Ammon Applied University
10.2018

Skills

  • Hotel Reservation Systems
  • Complaint Management
  • Creative Solutions
  • Office Supplies and Inventory
  • Front Desk Operations
  • Staff Supervision
  • Group Room Block Reservations
  • Hospitality Service Expertise
  • Information Desk Management
  • Check-In and Check-Out Procedures

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Assistant Front Desk Manager

Le Royal Méridien Doha
12.2022 - Current

Rooms Controller

St. Regis Hotels & Resorts
04.2022 - 01.2023

Guest Services Associate

Amman
10.2019 - 03.2022

WhateverWhenever Agent

Marriott Hotels
12.2017 - 10.2019

Bachelor's degree - Hotel/Motel Administration/Management

Ammon Applied University

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Abdulhaleem Qteishat