ABDUL HAMEED JALEEL
DUBAI,UNITED ARAB EMIRATES
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER SERVICE ASSISTANT
ASWAAQ RETAIL LLC
DUBAI, UAE
04.2022 - Current
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled in-person, email and mailed correspondence.
- Shared informational brochures and details about policies to help guests make decisions.
- Recorded information about inquiries and complaints within internal database.
Education
Bachelor of Business Administration - Marketing
Manonmaniam Sundarnar University
Tamil Nadu / India 06.2016 - 04.2019
Master of Business Administration - Marketing Management
Anna University
Tamil Nadu / India 08.2019 - 04.2021
Skills
- Stock management
- CRM
- Shipping and receiving
- Customer relations
- Technical Support
- Cash Handling
- Complaint resolution
- Order fulfillment
- Stocking and replenishing
- POS systems expert
- Retail store support
- Warehousing functions
Languages
Tamil
Native
English
Advanced
Hindi
Advanced
Malayalam
Advanced
Urdu
Advanced
VEHICLE LICENSE DETAILS
License Type - LMV
Place of issue - Dubai, UAE
Expiry Date - 15/04/2025
Timeline
CUSTOMER SERVICE ASSISTANT
ASWAAQ RETAIL LLC
04.2022 - Current
Master of Business Administration - Marketing Management
Anna University
08.2019 - 04.2021
Bachelor of Business Administration - Marketing
Manonmaniam Sundarnar University
06.2016 - 04.2019
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