Overview
Work History
Education
Timeline
Generic

Abdulla AlBanna

Device assurance and technical acceptance
Dubai,DU

Overview

21
21
years of professional experience

Work History

Director Device Assurance & Technical Acceptance

Eand
09.2015 - Current
  • Enhanced Device performance by providing a deep analysis and identifying the root cause for each individual issue and to prevent customers complaints to enjoy service.
  • implemented innovative solutions to solve customer problems such as introduced multiple Use cases to the devices to obtain optimum calls by customer.
  • having full view on customers devices 24/7 to provide a high level of service to him.
  • implement new firmware for different devices to minimize device issue and provide additional services if needed.

Manager/ Resource Management

Eand
03.2013 - 09.2015
  • Established the recruitment process of staff from 3rd party vendors for Technology department under Eand
  • analyze the needs for each section under Customer Operation such as ( number of Staff, levels and period )
  • Maximized performance by monitoring hole activities and section members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Senior Engineer / Wireless Access Network

Eand
03.2007 - 03.2013
  • lead large team toward successful completion of multiple large-scale projects e.g Wimax , Fixed LTE & Radio links and to ensure delivery of service with no issue and.
  • Determined equipment failure root cause and implemented solutions.
  • providing Services for both business and Consumer end to end star by the request till installing outdoor and indoor device and closing the SR.
  • maintaining customer devices by attending dockets

Engineer/Data Switching

Eand
09.2003 - 02.2007
  • installation and configuration of Switches & routers for Etisalat network.
  • handling Help desk team in dubai consist of 15 Employee.
  • provide technical findings to our team, ensuring clear understanding of project status and goals.

Education

Bachelor in Communication Engineer - Engineering

Khalifa University
Sharjah, United Arab Emirates
04.2001 -

High School -

Dubai Secandry School
Dubai
04.2001 -

Timeline

Director Device Assurance & Technical Acceptance

Eand
09.2015 - Current

Manager/ Resource Management

Eand
03.2013 - 09.2015

Senior Engineer / Wireless Access Network

Eand
03.2007 - 03.2013

Engineer/Data Switching

Eand
09.2003 - 02.2007

Bachelor in Communication Engineer - Engineering

Khalifa University
04.2001 -

High School -

Dubai Secandry School
04.2001 -

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Abdulla AlBannaDevice assurance and technical acceptance