Abdulla AlBanna
Device assurance and technical acceptance
Dubai,DU
Overview
21
21
years of professional experience
Work History
Director Device Assurance & Technical Acceptance
Eand
09.2015 - Current
- Enhanced Device performance by providing a deep analysis and identifying the root cause for each individual issue and to prevent customers complaints to enjoy service.
- implemented innovative solutions to solve customer problems such as introduced multiple Use cases to the devices to obtain optimum calls by customer.
- having full view on customers devices 24/7 to provide a high level of service to him.
- implement new firmware for different devices to minimize device issue and provide additional services if needed.
Manager/ Resource Management
Eand
03.2013 - 09.2015
- Established the recruitment process of staff from 3rd party vendors for Technology department under Eand
- analyze the needs for each section under Customer Operation such as ( number of Staff, levels and period )
- Maximized performance by monitoring hole activities and section members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Senior Engineer / Wireless Access Network
Eand
03.2007 - 03.2013
- lead large team toward successful completion of multiple large-scale projects e.g Wimax , Fixed LTE & Radio links and to ensure delivery of service with no issue and.
- Determined equipment failure root cause and implemented solutions.
- providing Services for both business and Consumer end to end star by the request till installing outdoor and indoor device and closing the SR.
- maintaining customer devices by attending dockets
Engineer/Data Switching
Eand
09.2003 - 02.2007
- installation and configuration of Switches & routers for Etisalat network.
- handling Help desk team in dubai consist of 15 Employee.
- provide technical findings to our team, ensuring clear understanding of project status and goals.
Education
Bachelor in Communication Engineer - Engineering
Khalifa University
Sharjah, United Arab Emirates 04.2001 -
High School -
Dubai Secandry School
Dubai 04.2001 -
Timeline
Director Device Assurance & Technical Acceptance
Eand
09.2015 - Current
Manager/ Resource Management
Eand
03.2013 - 09.2015
Senior Engineer / Wireless Access Network
Eand
03.2007 - 03.2013
Engineer/Data Switching
Eand
09.2003 - 02.2007
Bachelor in Communication Engineer - Engineering
Khalifa University
04.2001 -
High School -
Dubai Secandry School
04.2001 -
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