Aspect WFM
Abdulla Aljeaidi
Specialist Workforce management at Etisalat &
Ras al-Khaimah
Summary
Experienced Workforce Management Specialist with over 7 years at Etisalat, where I lead the end-to-end planning, forecasting, and real-time management of workforce operations. I specialize in short- and long-term workload forecasting, resource allocation, and scheduling to ensure optimal staffing levels across departments. My role involves utilizing workforce management systems to monitor KPIs such as productivity, adherence, and shrinkage, while proactively identifying risks and implementing corrective actions to maintain service levels. I collaborate closely with cross-functional teams to align workforce strategies with business needs, and have contributed to significant improvements in operational efficiency and cost control.
In addition to my WFM experience, I bring a creative background from over 2 years as a Cameraman at Sharjah Media Corporation, where I handled a variety of production formats including sports, news, documentaries, and entertainment. I have also worked on drama films and freelanced in event coverage, combining strong storytelling with technical media skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Specialist Workforce Management
Etisalat
09.2017 - Current
- Experienced Workforce Planning Specialist with over 7 years of expertise in forecasting workload demands, developing resource plans, and optimizing workforce allocation.
- Developed and implemented workforce planning strategies to optimize staffing levels and ensure efficient operations.
- Conducted regular performance evaluations and training sessions to improve employee productivity and engagement.
- Analysed complex datasets for improved decision-making processes.
- Collaborate with cross-functional teams (HR, Operations, Finance) to align workforce strategies with business goals.
- Participate in special projects and system integrations, supporting innovation and agility in workforce operations.
- Track and analyze key performance indicators (KPIs) such as productivity, shrinkage, and absenteeism, and recommend corrective actions.
Cameraman
Sharjah Media Corporation
07.2014 - 06.2017
- Covered various events for TV news by conducting interviews and capturing shots of key moments
- Followed camera scripts meticulously to ensure high-quality footage
- Demonstrated creativity in framing and capturing action
- Responded promptly and effectively to direction from supervisors or producers
Education
Bachelor of Applied Science - Applied Media Studies: Media
HIGHER COLLEGES OF TECHNOLOGY
RAS AL-KHAIMAH, IMARAT RA'S AL KHAYMAH 09.2009 - 06.2014
High School certificate - undefined
AL JAWDA HIGH SCHOOL
Skills
Analytical & Forecasting Skills Planning & Scheduling
- Data analysis & reporting
- Forecasting call volumes and staffing needs
- Scenario modeling and "what-if" analysis
- KPI tracking (eg, adherence, shrinkage, occupancy)
- Shift scheduling and roster planning
- Leave management and capacity planning
- Real-time management and intraday tracking
- Cost optimization through efficient staff allocation
Communication
Multimedia production
Software
Microsoft Office
Accomplishments
- Project Management Professionals (PMP).
- Best Practice for Customer Experience Operation (COPC).
- Six Sigma Approach for Project Management.
- Talent leadership development programme.
Timeline
Specialist Workforce Management
Etisalat
09.2017 - Current
Cameraman
Sharjah Media Corporation
07.2014 - 06.2017
Bachelor of Applied Science - Applied Media Studies: Media
HIGHER COLLEGES OF TECHNOLOGY
09.2009 - 06.2014
High School certificate - undefined
AL JAWDA HIGH SCHOOL
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