Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic

ABDULLA FAHAD ALJABERI

Abu Dhabi

Summary

Accomplished IT professional with extensive expertise in coding, programming, and technical troubleshooting. Proficient in using databases, web design tools, and operating systems, with a strong foundation in cyber security and network configuration. Demonstrates exceptional leadership skills and communication abilities, complemented by a critical thinker mindset and problem-solving acumen. Adept at IT support, server management, and customer service, with a proven track record in software installation and hardware troubleshooting. Committed to leveraging technical skills for innovative solutions while pursuing opportunities for career advancement in the technology sector.

Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.

Resourceful IT Technician with knack for solving complex technical issues and improving system reliability. Boosted network uptime and streamlined troubleshooting processes, enhancing organisational efficiency. Known for quick problem-solving skills and delivering seamless IT support in fast-paced environments.

Experienced IT professional with focus on troubleshooting and network management. Capable of resolving technical issues swiftly, ensuring minimal downtime. Specialises in hardware and software installation, system upgrades, and user support.

Overview

3
3
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work history

IT Technician

GALCompany
01.2020 - 01.2023
  • 2 year of experience in GAL Company
  • Worked as IT health desk
  • Improved system performance with regular maintenance and updates.
  • Troubleshot various incidents related to hardware, networks, and software faults.
  • Arranged computers, routers, and printers to achieve proper workstations.
  • Set up, configured, and troubleshot Microsoft 365 applications.
  • Managed and maintained user accounts, permissions, and security settings in Active Directory.
  • Evaluated hardware, mouses, and keyboards to determine performance.
  • Monitored local network to optimise performance.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
  • Installed new software for users and monitored version and patch update requirements.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Completed investigations to check on reported errors, reproduce problems, and trace faults.
  • Established and troubleshot network and data communications systems.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Managed secure network access for remote workers successfully.
  • Maintained IT inventory, effectively keeping track of all equipment in use.
  • Provided IT support to staff members, improving overall operational efficiency.
  • Upgraded company hardware infrastructure, leading to enhanced performance.
  • Resolved critical system bugs, ensuring minimal disruption to workflow.
  • Installed, maintained, and repaired hardware components, ensuring optimal functionality.
  • Implemented new software systems smoothly without hampering productivity levels.
  • Conducted diagnostic tests for identifying and resolving network issues swiftly.
  • Delivered excellent customer service by troubleshooting and resolving technical issues.
  • Troubleshoot network connectivity issues, restoring normal operations quickly.
  • Collaborated closely with team members to meet project deadlines effectively.

L1 Support

pureCS
01.2020 - 07.2020
  • I was sending emails, solving online issues, software installations and general troubleshooting, so anything related to the job website, email, access I was responsible to fixing it
  • Set up user accounts and workstations, facilitating secure access for all staff members.
  • Conducted regular maintenance checks for optimal system performance.
  • Identified potential risks with thorough system evaluation and testing.
  • Managed inventory of IT supplies, maintaining adequate stocks at all times.
  • Implemented new software updates to ensure up-to-date systems.
  • Followed strict compliance guidelines, maintaining high standards of security.
  • Resolved complex technical issues by troubleshooting and diagnosing hardware and software faults.
  • Provided desktop support to staff, ensuring smooth operations.
  • Installed necessary peripherals for enhanced workstation functionality.
  • Delivered comprehensive reports with detailed analysis of system performance.
  • Collaborated with network engineers to resolve connectivity issues swiftly.
  • Maintained excellent customer relations for effective service delivery.
  • Encouraged knowledge sharing amongst the team, promoting a collaborative work atmosphere.
  • Troubleshot hardware and software issues to resolve bugs.

Education

HighSchool certificate -

Al Hosn HighSchool

Skills

  • Using databases
  • Technical troubleshooting
  • Operating systems
  • Time Management
  • Critical thinker
  • Leadership skills
  • Problem-solving skills
  • Software installation
  • Hardware troubleshooting
  • Data backup expertise
  • Cyber security knowledge
  • IT support experience
  • Email system set-up experience
  • Customer service aptitude
  • Network configuration
  • Server management

Certification

  • Certificate of completion: CompTIA / A+
  • Certificate of completion: YTP
  • Time management
  • Effective Workplace Communication
  • Public Speaking
  • Set Goals to Manage your time

Custom

Will Be Available Upon Request

Timeline

IT Technician

GALCompany
01.2020 - 01.2023

L1 Support

pureCS
01.2020 - 07.2020

HighSchool certificate -

Al Hosn HighSchool

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ABDULLA FAHAD ALJABERI