ABDULLA FAIZ
CUSTOMER SERVICE EXECUTIVE
Dubai
Summary
Diligent customer service executive with experience handling direct customer, managing phone, online communications with customers. Proactively identified new opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Customer Service Executive
SALEM-Al Qouz Mall Medical Fitness Center
Dubai
06.2021 - 07.2023
- Typing medical fitness form
- Review and check applications
- Responsible for managing Visa medical operations
- Handled Multi-Nationality Customers
- Answer customers' questions about specific products/services
- Medical Fitness Center with a mission to provide exceptional VIP services to all visitors.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Maintained regular client list and successfully handled walk-in customers.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally.
- Created customized marketing materials to increase product awareness.
Sales & Customer Service Executive
Karama Shopping Complex
Dubai
12.2019 - 06.2021
- Described product and service details to customers to provide information on benefits and advantages.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
BACHELORS OF COMMERCE -
MalikDeenar College of Graduate Studies
07.2016 - 03.2019
EDUCATION - Commerce
Sa-adiya English Medum Senior Secondary School
06.2014 - 03.2016
Skills
Customer problem Solving
Socially responsibility
Presentation skills
Online chat and email
Relationship building
Decision-Making
Clerical Support
Interpersonal Communication
Timeline
Customer Service Executive
SALEM-Al Qouz Mall Medical Fitness Center
06.2021 - 07.2023
Sales & Customer Service Executive
Karama Shopping Complex
12.2019 - 06.2021
BACHELORS OF COMMERCE -
MalikDeenar College of Graduate Studies
07.2016 - 03.2019
EDUCATION - Commerce
Sa-adiya English Medum Senior Secondary School
06.2014 - 03.2016