Abdulla Ghloom Abbas
Abu Dhabi,UAE
Summary
Results-driven professional with expertise in HRIS and data management, fluent in English and Arabic. Strong leadership and collaboration skills enhance problem-solving and adaptability. Focused on driving organisational success and improving business processes through effective change implementation and customer service.
Overview
2
2
Languages
1
1
Certification
23
23
years of professional experience
Work history
Senior Public Relation Specialist
Emirates Steel
Abu Dhabi
2025.07 - 2026.08
- Develop and implement comprehensive public relations strategies aligned with corporate objectives.
- Coordinated with police stations, hospitals, and government entities to meet external affairs requirements, enhancing organisational relationships and support.
- Managed full visa lifecycle, including issuance, renewal, and cancellation, and processed Emirates ID to ensure compliance and streamline employee onboarding.
- Managed and coordinated activities through Rohoon System for vehicle mortgage processing and Abu Dhabi Police transactions, optimising operational workflows.
Employee Shared Services Specialist – Human Capital
Emirates Steel
Abu Dhabi, UAE
2016.07 - 2026.08
- Processed employee allowances for housing, health insurance, education, and travel, contributing to employee satisfaction and retention.
- Ensured timely and accurate payroll documentation for finance team review.
- Managed personnel policies and HR documentation, ensuring compliance with disciplinary and grievance procedures.
- Coordinated pre-joining documentation and personal files to streamline onboarding process for new hires.
- Calculated EOS benefits and coordinated retirement/resignation/termination processes.
- Facilitated communication with government authorities and various agencies to ensure compliance.
- Registered UAE nationals with pension scheme and validated sick leave with Department of Health.
Customer Services Senior Representative
Department of Transport
Abu Dhabi
2010.02 - 2017.06
- Supervised customer service delivery, ensuring clients received timely support from appropriate staff.
- Managed customer complaints, collaborating with Complaint Management Unit to resolve issues effectively.
- Monitored service trends and recommended enhancements, including online and self-help options, to improve customer experience.
- Provided information on policies, forms, and guidelines related to DoT services.
- Processed applications for various permits and licences for NOC, parking permits, and commercial transport licences.
Teller
Barclays Bank
2008.08 - 2009.12
Electrical Technician
Abu Dhabi Gas Company (GASCO)
2003.04 - 2008.02
Education
Bachelor's Degree - Business Management
University of Modern Sciences
Dubai,UAETechnical High School Diploma - Electrical
ADNOC Technical Institute
Abu DhabiSkills
- Public relations strategy
- HRIS proficiency
- Change management
- Process improvement
- Customer service management
- Client relations
- Leadership collaboration
- Problem-solving skills
- Fluent in English and Arabic
Certification
- Masaar Program – UAE National Development
- Customer Service Essentials (Phase I & II), Complaint System
- First Aid and EHS Awareness – Red Crescent
- Detection of Forgery and Fraud, Customer Service Excellence (Level 1 & 2)
- Database Management (MS Access), Advanced English for Banking
- ICDL Certification and TOEFL – Al Ain University
- Courses in Problem Solving, Decision Making, Communication, Team Building
Languages
Arabic
Fluent
English
Fluent
Affiliations
- travel
- Swimming
- reading Books
Timeline
Senior Public Relation Specialist
Emirates Steel
2025.07 - 2026.08
Employee Shared Services Specialist – Human Capital
Emirates Steel
2016.07 - 2026.08
Customer Services Senior Representative
Department of Transport
2010.02 - 2017.06
Teller
Barclays Bank
2008.08 - 2009.12
Electrical Technician
Abu Dhabi Gas Company (GASCO)
2003.04 - 2008.02
Technical High School Diploma - Electrical
ADNOC Technical Institute
Bachelor's Degree - Business Management
University of Modern Sciences