ABDULLA HAJER
Abu Dhabi,United Arab Emirates
Summary
Experienced IT professional with expertise in end-user and device management platforms, IT assets management, and auditing. Proficient in data analysis using Microsoft Excel and Google Workspace, with a strong ability to install and troubleshoot IT equipment. Skilled in properly escalating unresolved incidents to the next level of support, utilising Zoho ticketing system and Azure Cloud. Committed to optimising IT operations and enhancing organisational efficiency through effective technology solutions.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
IT Onsite Specialist
Alef Education
Al Ain
08.2021 - 09.2025
- Collaborated with team members across multiple departments in order to ensure quality service delivery to clients
- Provide Level 1 support for: Students/teachers laptop (Windows and Chromebook)
- Administer and support network operation and experienced in Cisco Meraki network monitoring system.
- Experience in google workspace as part of the support provided to students google account.
- Follow-up and update customer status and information using Zoho ticketing system.
- Analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion
IT Support
TatweerTech
Al Ain
01.2021 - 02.2021
- Expertise in Client Server Installations tailored to organizational requirements.
- Proficient in Procuring Customized IT Equipment aligned with client specifications.
- Specialized in IT Support Services for Healthcare Facilities.
- Skilled in Network Infrastructure Cabling and Management.
Network Engineer Intern
Injazat
Al Ain
03.2017 - 09.2017
- Coordinate and follow up resolutions for open/pending incidents
- Interpreted management directives to define and document administrative staff processes
- Diagnosed and resolved complex network problems.
- Monitored network services metrics to produce reports for comprehensive performance overview.
Education
Bachelor of Science - Network And Communication
Al Ain University of Science And Technology
Skills
- End-user and device management platform
- IT Assets management
- Auditing
- Data Analysis
- Microsoft excel
- Google Workspace
- IT equipment installation and troubleshooting
- Properly escalating unresolved incidents to next level of support
- Zoho ticketing system
- Azure Cloud
Certification
- ITILV4, PeopleCert
- CCNA, Self Study
- AZ-900, Microsoft
- Chrome OS Administrator, Google
- AWS Cloud Practitioner, Amazon
Timeline
IT Onsite Specialist
Alef Education
08.2021 - 09.2025
IT Support
TatweerTech
01.2021 - 02.2021
Network Engineer Intern
Injazat
03.2017 - 09.2017
Bachelor of Science - Network And Communication
Al Ain University of Science And Technology