Abdulla Pulikkal
Vettathur,India
Summary
Accomplished professional with extensive expertise in merchant acquiring processes and derivative clearing system operations. Demonstrates strong customer service skills, ensuring clients are informed and satisfied. Proficient in risk management, investment management, and client support, with a robust technical background in commodity and forex market analysis. Adept at trading on MCX and NCDEX platforms, with excellent interpersonal skills in communication and negotiation. Committed to maintaining product knowledge and market intelligence to enhance customer support. Career goal: to leverage comprehensive skills in a leadership role within the financial services sector.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work history
Bullion Trader/Dealer
New Best Gold Jewellery Trading LLC
Dubai, United Arab Emirates
2024.01 - Current
- Assisted in managing inventory of precious metals.
Supported compliance with regulations.
- Provided assistance in executing daily transactions for gold and silver fixing based on market rates.
- Helped maintain adherence to AML policies and KYC protocols during transactions.
- Facilitated AM and PM fixing according to LBMA guidelines.
- Conducted price fixing in line with international gold and silver prices.
Back Office Manager
Himalayan Clearing Corporation Pvt. Ltd
Kathmandu, Nepal
2010.05 - 2023.11
- Maintain the administrative functions that support the trading and a symbiotic relationship with middle office and operations team for resolution of all trade and related issues.
- Maintain the records of the Clearing Member, trade Confirmation, trade settlement and regulatory compliance.
- Daily account statement checking and monitoring all account status of Clients/Clearing Members/ Broker Members and reply to all mails promptly
- Introducing of new products in market, including UAT test (User Acceptance Test) and software testing.
- Data analysis and produce notification to all clients /Clearing Members / Broker Members
- Maintain a symbiotic relationship with relationship teams, by supporting their efforts to enhance business, by dealing with them in a transparent manner on pricing of products and offerings.
- Providing support to the sales force for administrative duties such as Legal, Marketing, Order management
- Provide standards, backup strategies for the entire team
- Implemented quality control procedures to ensure full compliance with company policies and procedures
- IT Support to the entire Clients / Clearing Member / Broker Member.
Back Office Assistant
Reymount Investments Limited
Coimbatore, India
2006.02 - 2010.04
- Established and maintained back office system for new and existing clients profile
- Maintained all hard copy and digital files.
- Daily account statement checking and monitoring all account status of Clients
- Excellent knowledge in Customer Service Management processes
Education
Bachelor of Arts -
Co-operative College Mannarkkad
Kerala IndiaSkills
- Full understanding of merchant acquiring processes across multiple platforms
- Strong customer service skills to ensure customer is kept up to date with progress on their issue
- Derivative clearing system monitoring and operating
- Analysis of transaction data, settlement risk and other operational risk assessment
- In-depth knowledge and experience in Investment management, time management, risk management, Client support specialist and Customer relationship management
- Have abreast with product knowledge and market intelligence as well customer support
- Proficient in evaluation techniques such as On-line Commodity Trading, Forex Trading Service, including bullions and Commodity Market
- Strong technical background as a Dealer in Commodity / Forex market analysis, chart analysis, client relations and negotiation
- Responsible for trading on MCX, NCDEX trading platforms
- Excellent interpersonal skills in communications, client relations and negotiation
- Excellent knowledge in Customer Service Management processes,Leadership, Discipline, Management Skill, Team Work, Honesty, to work under deadlines, Optimistic and Sincere
Timeline
Bullion Trader/Dealer
New Best Gold Jewellery Trading LLC
2024.01 - Current
Back Office Manager
Himalayan Clearing Corporation Pvt. Ltd
2010.05 - 2023.11
Back Office Assistant
Reymount Investments Limited
2006.02 - 2010.04
Bachelor of Arts -
Co-operative College Mannarkkad