Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
Abdulla Saeed Abdullah Al Dhanhani

Abdulla Saeed Abdullah Al Dhanhani

Dubai,United Arab Emirates

Summary

Accomplished professional with extensive expertise in customer service management and team leadership, adept at strategic planning and implementation. Proven track record in quality assurance, auditing, and adherence to government service standards. Skilled in HR management, staff development, and conflict resolution, with a strong focus on performance evaluation and training facilitation. Excellent communication skills complement a flexible approach to problem-solving and time management efficiency. Committed to leveraging HR metrics reporting to drive organisational success and enhance operational effectiveness.

Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building. Committed to enhancing customer satisfaction and driving operational improvements for business success.

Overview

26
26
years of professional experience
2013
2013
years of post-secondary education

Work history

Committee Work & Special Committees

Ministry of Interior
  • Member of the Auditing Customer Service Centres Committee, involved in evaluating and enhancing service quality and compliance standards.
  • Member of the 7 Stars Excellence in Government Services Committee, engaged in initiatives to foster excellence and innovative service delivery in government sectors.

HR Officer

Ministry of Interior
01.2013 - 01.2025
  • Managed recruitment, onboarding, and staff training processes.
  • Administered performance evaluations, employee relations, and welfare programs.
  • Contributed to HR policy development aligned with organizational goals.

Customer Service Supervisor

Ministry of Interior
01.2008 - 01.2013
  • Supervised and mentored a team of customer service representatives, ensuring high-quality service.
  • Developed and implemented customer service protocols, leading to improved customer satisfaction metrics.
  • Handled complex escalations, resolving issues efficiently and professionally.

Staff Member, Field Operations

Ministry of Interior
01.1999 - 01.2008
  • Managed and supervised field staff to ensure effective service delivery across various locations.
  • Coordinated operational activities to meet organizational and governmental standards.
  • Acted as a liaison between field teams and administrative units to optimize workflow.

Education

Diploma in Customer Service Excellence -

High School Diploma - undefined

MOI
United Arab Emirates

Skills

  • Customer Service Management
  • Team Leadership & Training
  • Strategic Planning & Implementation
  • Quality Assurance & Auditing
  • Government Service Standards
  • HR Management & Staff Development
  • Conflict Resolution & Problem-Solving
  • Performance Evaluation
  • Excellent Communication Skills
  • Performance evaluation expertise
  • Flexibility in approach
  • Time management efficiency
  • Training facilitation
  • HR metrics reporting

Languages

Arabic
English

Custom

Available upon request.

Timeline

HR Officer

Ministry of Interior
01.2013 - 01.2025

Customer Service Supervisor

Ministry of Interior
01.2008 - 01.2013

Staff Member, Field Operations

Ministry of Interior
01.1999 - 01.2008

Committee Work & Special Committees

Ministry of Interior

High School Diploma - undefined

Diploma in Customer Service Excellence -

MOI
Abdulla Saeed Abdullah Al Dhanhani