Accomplished professional with extensive expertise in customer service management and team leadership, adept at strategic planning and implementation. Proven track record in quality assurance, auditing, and adherence to government service standards. Skilled in HR management, staff development, and conflict resolution, with a strong focus on performance evaluation and training facilitation. Excellent communication skills complement a flexible approach to problem-solving and time management efficiency. Committed to leveraging HR metrics reporting to drive organisational success and enhance operational effectiveness.
Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building. Committed to enhancing customer satisfaction and driving operational improvements for business success.