Abdulla Shaikh
Customer Service Representative
Al Quoz
Summary
Dynamic and detail-oriented professional with over 13 years of diverse experience in operations, dispatch coordination, revenue cycle management, customer service, and healthcare billing. Expertise in streamlining processes and optimizing workflows consistently enhances productivity across dispatch operations, accounts receivable, and technical customer support. Skilled in coordinating cross-functional teams, resolving operational challenges, analyzing financial data, and ensuring regulatory compliance. Recognized for exceptional communication, time management, and problem-solving abilities, with a proven track record of improving efficiency, accuracy, and overall customer satisfaction.
Overview
14
14
years of professional experience
1
1
Language
Work History
Operations Dispatch Coordinator
Legend Holding Group LLC.
04.2025 - Current
- Develop and implement efficient routes for drivers, ensuring fuel efficiency, timely deliveries, and adherence to schedules.
- Liaise with drivers, vendors, and customers to ensure smooth communication and resolve operational issues.
- Track and report on fleet performance, including vehicle maintenance, fuel consumption, and driver performance.
- Collaborate with the maintenance team to schedule regular inspections and ensure all vehicles meet safety and regulatory standards.
- Maintain up-to-date records of vehicle licenses, insurance, and registration, ensuring full compliance with local regulations.
- Communicated with drivers to provide instructions, adjust routes based on real-time conditions, and manage delays or unexpected events.
- Utilized dispatch management systems to track vehicles and shipments, ensuring accuracy and timely updates to clients and stakeholders.
- Responded promptly to customer service inquiries, providing solutions and escalating issues as necessary.
- Maintained detailed logs of all dispatch activities, including driver hours, vehicle maintenance, and service requests.
- Trained new dispatchers and drivers in company protocols and software systems.
- CAFU /ADNOC fuel reconciliation.
Customer Service Representative Level 3 (Free Lancer)
Proctor U
06.2022 - 03.2025
- Proctored exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules.
- Served as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
- Logged active Interventions so they can be reported on at a Company level.
- Supervised the investigation of any alleged breach of Disciplinary Regulations for test takers.
- Interviewed test takers with required documentation.
- Assisted test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
- Supervised the examination for the entire period and documented the same in the database.
- Participated in weekly review meetings.
- Reported technical issues during the exam to the technical support team.
- Provided excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.
Senior Account Receivables Revenue Cycle Management
Eclinicalworks India Pvt. Ltd.
03.2014 - 03.2025
- Handled day-to-day billings, maintains and grows payer relationships, and ensures optimal billing processes.
- Identifies root causes of insurance denials. sends appeals to payers, and strives to minimize lost revenue. Provides financial information to management by researching and analyzing accounting data preparing a reports.
- Documents financial transactions by entering account information, recommends financial actions by analyzing accounting options.
- Enter transactions in the system and reconcile accounts
- Prepares special financial reports by collecting, analyzing, and summarizing account information and Team Budding Skills trends.
- Used coordination and planning skills to achieve results according to schedule.
- Time Management Skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Payment Poster
Gebbs Healthcare Pvt. Ltd.
03.2012 - 03.2014
- Payment posting team receives the payment file and applies the payments in the billing software against the appropriate patient account.
- Analysis of EOB's under payment or over Languages payment amount.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Handled payment transactions for customer purchases. Communicated effectively with others through active listening and dynamic interpersonal skills.
- Processed payments that had been received from insurance companies and Medicare.
Education
High School Diploma -
Mumbai University
Mumbai 04.2001 -
High School Diploma -
Madansingh Memorial High School
Mumbai 04.2001 -
Skills
- Logistics management
- Scheduling proficiency
- Teamwork and collaboration
- Microsoft office
- Adaptability and flexibility
- Organizational skills
- Analytical thinking
- Crisis management
- Stress management
- Conflict resolution
- CRM software
- Resource allocation
Timeline
Operations Dispatch Coordinator
Legend Holding Group LLC.
04.2025 - Current
Customer Service Representative Level 3 (Free Lancer)
Proctor U
06.2022 - 03.2025
Senior Account Receivables Revenue Cycle Management
Eclinicalworks India Pvt. Ltd.
03.2014 - 03.2025
Payment Poster
Gebbs Healthcare Pvt. Ltd.
03.2012 - 03.2014
High School Diploma -
Mumbai University
04.2001 -
High School Diploma -
Madansingh Memorial High School
04.2001 -