Abdullah Alsumaiti

• Support all housekeeping operations across property to maintain cleanliness and assist in guest satisfaction.
• Aid in development and delivery of training programmes to boost team skills and performance.
• Work with engineering and maintenance teams to ensure equipment is functional and resolve issues promptly.
• Assist in managing shift schedules and oversee daily tasks to ensure compliance with safety and quality standards.
• Conduct audits and quality checks of cleaning supplies and guest amenities to ensure availability.
• Encourage improvement initiatives and contribute to special projects related to guest room refurbishment and facility upgrades.
• Supervised 25 staff to carry out housekeeping functions.
• Monitored inventory levels of cleaning supplies, placing orders timely to prevent shortages.
• Coordinated deep cleaning and seasonal projects, ensuring minimal disruption to guests and operations.
• Led team meetings to communicate updates, share feedback, and discuss strategies for improvement.
• Organised and maintained the housekeeping storage areas for easy access and optimal stock levels.
• Participated in budgeting process for the housekeeping department, recommending cost-saving measures.
• Analysed guest satisfaction surveys to identify areas for improvement in housekeeping services.

Supervised housekeeping team leaders in scheduling shifts and training new employees in accordance with SOP manual and LQA standards.

Managed data recording related to work assignments and compiled reports on a regular basis.

Evaluated room status to maximise the number of inspected rooms available for sale or upsell initiatives.

• Coordinated maintenance operations to be fully compliant with procedures.
• Conducted regular inspections of guest rooms and public areas to maintain high cleanliness standards.
• Supervised a team of 15 housekeeping staff, delegating tasks effectively and monitoring performance.
• Maintained records of housekeeping operations, including staff performance, room inspections, and inventory management.
• Assisted Housekeeping Manager in preparing performance evaluations and identifying training needs.
• Motivational team leader holds staff to high standards. Collaborates with management to improve operational standards and train skilled, dedicated workforce.

• Set an example for all Guest Services Executives with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures.
• Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
• Function as a liaison between Guest Services Executives and the Front Office Manager/Guest Services Manager, offering feedback and communicating both ways.
• Print the Trace Report, action all traces and file the completed report at the end of the day.
• Check all updated registration cards ensuring that the information is complete, all necessary documents attached, and sufficient payment guarantee has been taken.
• Ensure that all Guest Service Executives report to duty on time and are well groomed.
• Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
• Support as the rooms controller in room allocation changes, pending departures, room moves and waiting guests.
• Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in.
• Communicate with the Rooms Controller about any outstanding departures and to ensure that late check-outs are charged according to policy.
• Prepare and carry out shift handover and to ensure that the desk is tidy at all times and that all work has been completed.
• Schedule the meal breaks for all Guest Service Executives ensuring adequate manning at reception at all times.
• Coordinate Room Moves and communicate them to all necessary departments.
• Handle any pending bills (Pay-Masters), pending A/R, pending refunds and follow up as necessary/open folios.
• Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Guest Services Manager Ensure that the Resort's credit policy is being followed at all times and that the Credit Limit Report is carried out.
• Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses.
• Ensure that all Guest Services Executives have sufficient cash and change in their float.
• Handle late charge letters in a responsible manner ensuring that the guest's signature is on the applicable bill and that a receipt and letter is forwarded to the guest.

• Set an example for all Guest Service Executives with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures.
• Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
• Function as a liaison between Guest Services Executives and the Front Office Manager, offering feedback and communicating both ways.
• Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Ensure that all Guest Service Executives report to duty on time and are well groomed.
• Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
• Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
• Communicate closely with Guest Relation about VIP room allocation changes.
• Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in.

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible
• Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times.
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.