ABDULLAH GHARIB
Abu Dhabi
Summary
Business Development Executive with a strong background in sales, client relationship management, and account growth across energy, technology, and service sectors. Proven experience in identifying business opportunities, building long-term partnerships, and executing revenue-generating strategies. Over the years, I've contributed to high-impact roles in business development, key account management and helpdesk support—working with leading organizations like SERGAS and MDS CTS. Skilled in B2B and B2C communication, proposal drafting, technical support, and cross-functional collaboration. I bring a client-first mindset, strong negotiation skills, and a data-driven approach to performance tracking. Whether it’s managing large client portfolios, providing Level 2 IT support, or closing deals with government and private sector clients, I aim to deliver value and long-term success.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Senior Business Developer & Accounts manager
Royal Development For Gas Works
Abu Dhabi, UAE
2025.11 - Current
- Worked closely with product development teams for customising offerings according to client needs.
- Prepared detailed reports to provide insight into account performance.
- Monitored competitor activity, staying ahead in the market competition.
- Identifies new business opportunities, builds client relationships, and develops strategic growth plans
- Manages and nurtures long-term relationships with key clients, ensures their needs are met, and drives account growth and retention
Business Development Executive
Sergas Group (International Gas Services)
Abu Dhabi
2022.10 - 2025.01
- Proactively research markets, identify leads, and expand the customer base through targeted outreach and strategic networking.
- Build and nurture long-term partnerships by understanding client requirements and delivering customized solutions that align with their operational needs.
- Lead the full sales cycle—from proposal development to contract negotiation and successful deal closure.
- Conduct in-depth market analysis, track competitor activities, and leverage customer feedback to refine business strategies.
- Collaborate with leadership to develop and implement business expansion plans aligned with company goals.
- Work closely with marketing, sales, and product development teams to ensure cohesive messaging and client satisfaction.
Key Account Representative
Sergas Group (International Gas Services)
Abu Dhabi
2021.03 - 2022.10
- Acted as the liaison between SERGAS and key accounts, providing personalized support and addressing client needs promptly.
- Conducted regular meetings and follow-ups with existing clients to maintain strong engagement and identify opportunities for upselling or service improvement.
- Prepared detailed quotations and commercial offers tailored to specific client requirements and regulatory standards.
- Collaborated with sales, operations, and technical teams to ensure timely service delivery and issue resolution.
- Assisted new clients through the onboarding process and educated them on the full scope of SERGAS’ solutions and service protocols.
- Tracked account performance, analyzed service usage, and ensured SLAs were consistently met.
Sales Executive
Sergas Group (International Gas Services)
Abu Dhabi
2021.02 - 2021.03
- Initiated contact with potential clients in both government and private sectors to present and promote company services.
- Conducted meetings with existing clients to manage ongoing cases, ensure satisfaction, and reinforce long-term relationships.
- Prepared customized quotations and commercial offers, ensuring alignment with technical specifications and client needs.
System Analyst / Helpdesk Support
Arabs Computers (Apple Authorized Distributor via MDS)
Abu Dhabi
2017.03 - 2021.01
- Delivered Level 1/2 support for IT-related issues through phone, email, and ticketing systems, ensuring timely resolution and accurate documentation.
- Gathered user information, identified root causes, and resolved hardware/software issues using available tools and standard procedures.
- Responded to customer inquiries effectively, providing product awareness and updates on new services and standards.
- Coordinated with on-duty technicians and escalated critical issues for immediate intervention.
- Tracked and maintained hardware and software inventory across internal systems.
- Onboarded new team members, provided training, and promoted continuous knowledge exchange within the team.
- Managed setup and support for audio/video equipment in-house and at client locations for presentations, meetings, and events.
- Monitored trends and recurring issues, providing feedback to management to improve processes and reduce future incidents.
Education
Bachelor’s Degree - International Business
Al Hosn University
2012.01 - 2016.01
Skills
- Business Development & Sales Strategy
- Key Account & Client Relationship Management
- Negotiation & Contract Management
- Market Research & Competitor Analysis
- IT Systems Support & Helpdesk Operations
- Cross-functional Team Collaboration
- Training & Knowledge Sharing
- Strong Communication & Interpersonal Skills
Languages
Arabic
English
Timeline
Senior Business Developer & Accounts manager
Royal Development For Gas Works
2025.11 - Current
Business Development Executive
Sergas Group (International Gas Services)
2022.10 - 2025.01
Key Account Representative
Sergas Group (International Gas Services)
2021.03 - 2022.10
Sales Executive
Sergas Group (International Gas Services)
2021.02 - 2021.03
System Analyst / Helpdesk Support
Arabs Computers (Apple Authorized Distributor via MDS)
2017.03 - 2021.01
Bachelor’s Degree - International Business
Al Hosn University
2012.01 - 2016.01