Excel World
Abdullah. Goharsaeed
Store Supervisor At IL Cafe Di Roma
Abu Dhabi,Abu Dhabi
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Supervisor
Fusion Cafe
Abu Dhabi, Abu Dhabi
07.2019 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Provided supportive link between external customers and internal operations.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Streamlined operations of multiple lines of business within organization.
Head Barista
Fusion Cafe
Abu Dhabi, Abu Dhabi
07.2017 - 07.2019
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized (Excel) to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Barista
Fusion Cafe
Abu Dhabi, Abu Dhabi
07.2015 - 07.2017
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Education
High School Diploma -
Model Public School;
Pakistan 01.2010 - 01.2012
Associate of Science - Engineering (Pre-Engineering)
Lahore Collage of Commerce
Pakistan Lahore 03.2012 - 03.2014
Skills
Priority management
Training and mentoring
[Software] experience
Operations management
Negotiation
Staff Management
Inventory oversight
Strategic planning
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Best employee of the month.
- Best sales person of the month
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Fusion Cafe
07.2019 - Current
Head Barista
Fusion Cafe
07.2017 - 07.2019
Barista
Fusion Cafe
07.2015 - 07.2017
Associate of Science - Engineering (Pre-Engineering)
Lahore Collage of Commerce
03.2012 - 03.2014
High School Diploma -
Model Public School;
01.2010 - 01.2012