ABDULLAH HUSSEIN
Dubai,United Arab Emirates
Summary
A highly competent professional with expertise in retail software and a strong command of Microsoft Word and Excel. Demonstrates exceptional time and priority management skills, coupled with a natural aptitude for problem-solving and commercial awareness. Known for effective communication and leadership abilities, aiming to leverage these strengths in a dynamic work environment to drive organizational success.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Free Zone Department Manager
Bright Zone Businessmen Services L.L.C
DUBAI
06.2025 - Current
- Directly coordinated with Free Zones during the company incorporation process through the Free Zone portals, including trade license applications, company name reservations, activity selection, document submissions, compliance verification, shareholder documentation review, visa quota coordination, preparation and submission of incorporation documents, follow-up on approvals and license issuance, client communication, renewal processing, amendments of company details, immigration and establishment card coordination, and liaison with government authorities to ensure smooth and timely completion of company setup procedures.
- Reduced operational delays with proactive scheduling.
- Handled customer complaints for improved satisfaction rates.
- Media outlets liaised with to promote brand awareness.
- Developed department goals aligned with company vision.
- Improved staff morale by implementing regular feedback sessions.
- Organised department tasks for increased productivity.
- Implemented quality control measures, maintaining high standards of service.
Sales manager
Bright Zone Businessmen Services L.L.C
DUBAI
12.2024 - Current
- Managed key accounts, resulting in consistent revenue generation.
- Improved bottom-line results with meticulous budget control.
- Negotiated lucrative contracts to secure long-term client commitment.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Devised successful sales pitches for significant conversion rates.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Supervisor
United sports COP for facilities
Dubai
11.2019 - 05.2026
- Plan and develop a fun, exciting, action packed Programme of activities including birthday party celebrations.
- To respond to enquiries in a professional and timely manner.
- Managing workflow and creating team schedules.
- Evaluating performance and providing feedback to the manager.
- Motivating others and managing conflict.
Supervisor
United Sports Company Management Facilities L.L.C
DUBAI
06.2022 - 11.2024
- Conducted performance appraisals with employees for career development discussions.
- Facilitated monthly training sessions for enhanced staff performance.
- Provided constructive feedback to staff for improved performance levels.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Implemented company policies effectively, maintained high standards of service delivery.
- Led team meetings, ensured clear communication amongst all members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Monitored employee attendance records for maintaining discipline within the team.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Trampoline Park attendant
United Sports copany facilities management L.L.C
Dubai
10.2020 - 11.2024
- Administered first aid assistance when necessary whilst awaiting professional medical help.
- Provided excellent customer service to park visitors, enhancing visitor experience and satisfaction.
- Assisted in handling lost property situations at the park efficiently and tactfully.
- Maintained cleanliness of park facilities, ensuring a pleasant environment for visitors.
Party coordinator
United Sports Company Management Facilities L.L.C
DUBAI
05.2021 - 12.2021
- Oversaw guest registration, managed seating assignments and resolved any arising conflicts.
- Rendered effective budget management to keep costs within client's parameters.
- Designed unique theme concepts to match client vision and preferences.
- Coordinated logistics for smooth-running events.
Call centre agent
United Sports Company Management Facilities L.L.C
Dubai
01.2022 - 06.2021
- Used persuasive selling techniques to promote company products and services successfully.
- Improved team productivity through effective collaboration and teamwork.
- Performed data entry tasks to keep records up-to-date and organised.
- Conducted market research surveys over the phone to gather valuable consumer insights.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Utilised multi-line telephone systems for efficient call handling.
- Increased client trust by providing accurate product information.
- Streamlined communication with customers to understand needs better.
- Assisted in training new staff members, fostering a supportive work environment.
- Managed high volume of inbound calls, ensuring swift response times.
- Facilitated positive customer experiences with attentive service.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Documented all phone interactions for record keeping and quality control purposes.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Built long-term client relationships through exceptional customer service skills.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
Visual Merchandiser
Lush Handmade Cosmetics
Abudhabi
02.2017 - 06.2019
- Initiate unique visual presentations.
- Set presentation standards and project meaningful brand messages.
- Monitor merchandise inventories and ensure replenishment of fast selling items.
- Co-ordinating with stores manager to achieve a daily or monthly goal.
Sales Associate
Land Mark Group (Shoemart)
Abudhabi
04.2015 - 01.2017
- Retrieve shoes from shelves and inventory areas for customers.
- Promote sell through by providing each customer with multiple options.
- Follow all policies and procedures related to loss, prevention and shrinkage.
- Practice impeccable service skills.
Education
Uganda Advanced Certificate of Education -
Global High school
Kampala 02.2012 - 11.2014
Uganda Advanced certificate of Education - undefined
Masaka Secondary School
Masaka 03.2009 - 11.2011
Bachelor of Business Administration - Business and Management
Victoria University Uganda
Uganda 02.2014 - 03.2017
Skills
- Competence
- Retail software
- Microsoft word and Excel
- Time and priority management
- Aptitude
- Problem-solving
- Commercial awareness
- Communication and leadership
Certification
- Sports and Activity First Aid (DCAS) Feb 2020 - Feb 2020
- First Security Group (First Aid International)
Languages
English
Beginner
Arabic
Beginner
References
References available on request.
Interests
Traveling, Volunteering, Mentoring and coaching, Photography, Public speaking, Cricket, Sports
Accomplishments
- 2021- Employee of the month .(Trampo extreme)
- 2020-certificate in sports and Activity First Aid(DCAS)
- 2013-Outstanding performance in cricket
Timeline
Free Zone Department Manager
Bright Zone Businessmen Services L.L.C
06.2025 - Current
Sales manager
Bright Zone Businessmen Services L.L.C
12.2024 - Current
Supervisor
United Sports Company Management Facilities L.L.C
06.2022 - 11.2024
Call centre agent
United Sports Company Management Facilities L.L.C
01.2022 - 06.2021
Party coordinator
United Sports Company Management Facilities L.L.C
05.2021 - 12.2021
Trampoline Park attendant
United Sports copany facilities management L.L.C
10.2020 - 11.2024
Supervisor
United sports COP for facilities
11.2019 - 05.2026
Visual Merchandiser
Lush Handmade Cosmetics
02.2017 - 06.2019
Sales Associate
Land Mark Group (Shoemart)
04.2015 - 01.2017
Bachelor of Business Administration - Business and Management
Victoria University Uganda
02.2014 - 03.2017
Uganda Advanced Certificate of Education -
Global High school
02.2012 - 11.2014
Uganda Advanced certificate of Education - undefined
Masaka Secondary School
03.2009 - 11.2011