Body Building
Abdullah Ismail Shaikh
Customer Service Professional
Sharjah,SH
Summary
Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company's product. Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet
Overview
4
4
Languages
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Inbound Call Center Agent
Concentrix service Pvt Ltd
MUMBAI, MAHARASHTRA
11.2018 - 05.2020
- Handled [120 ] inbound calls per shift to provide callers with product and service information and generate quotes.
- Assisted [ 45 %] customers in average by answering questions, responding to inquiries and handling telephone requests.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Leveraged sales expertise to promote and capitalize on upsell opportunities.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Inbound Call Center Representative
Best Deal Tele vantage
MUMBAI, MAHARASHTRA
02.2016 - 08.2018
- Processed customer order, quote and return transactions and offered additional products and services.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
UNIVERSITY OF MUMBAI
MUMBAI 06.2011 - 03.2012
Higher Secondary School Certificate - COMMERCE
UNIVERSITY OF MUMBAI
MUMBAI 06.2013 - 04.2014
Skills
Customer service
Call center operations
Brand representation
Customer Relationship Management
Verbal and written communication
Inbound phone calls
Answering questions
Problem-solving skills
Sales expertise
Account management
Affiliations
Rahul Body Building Institute
Additional Information
- Extremely knowledgeable on computer productivity software
- Trained on several call center phone platforms
- Awarded for best customer service representative
- Maintains a low call time
- Regularly receives praise from clients
- Proficient in identifying trends from data on a spreadsheet
- Experienced trainer
- Very hard worker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Inbound Call Center Agent
Concentrix service Pvt Ltd
11.2018 - 05.2020
Inbound Call Center Representative
Best Deal Tele vantage
02.2016 - 08.2018
Higher Secondary School Certificate - COMMERCE
UNIVERSITY OF MUMBAI
06.2013 - 04.2014
High School Diploma -
UNIVERSITY OF MUMBAI
06.2011 - 03.2012