Summary
Work history
Education
Skills
Language Skills
Timeline
BusinessAnalyst
Abdullah Latif

Abdullah Latif

Warsaw,Poland

Summary

Detail-oriented and motivated professional with experience in customer service, front desk operations, call center support, and administrative assistance. Skilled in Microsoft Office, email communication, and project coordination, with the ability to multitask and manage time effectively. Known for delivering excellent client service, problem-solving under pressure, and maintaining a goal-oriented approach to achieve organisational success.

Work history

Front Office Coordinator

SEHA
  • Managed patient registration, appointment scheduling, and updating medical records.
  • Served as the first point of contact for patients and visitors, ensuring professional service.
  • Assisted patients with insurance processing and government medical procedures.
  • Coordinated between medical staff and administration for smooth daily operations.
  • Ensured compliance with SEHA service standards and maintained patient satisfaction.

Sales & Customer Service Associate

Boon Perfumes
  • Welcomed customers and offered fragrance consultations based on personal preferences and occasions.
  • Operated POS system, processed payments, and managed daily cash reconciliation.
  • Maintained attractive, clean, and organized displays to enhance the shopping experience.
  • Assisted in promotions and upselling complementary products to increase sales.
  • Provided after-sales support, addressing customer queries and resolving concerns professionally.

Receptionist

advance poly clinic
  • Welcomed and assisted patients, visitors, and guests professionally.
  • Managed patient registration, appointment scheduling, and information requests.
  • Answered phone calls and directed inquiries to appropriate departments.
  • Maintained accurate patient records and ensured confidentiality of information.
  • Assisted in emergency situations by promptly contacting relevant medical staff.

Call Center Representative

Royal Clinic
  • Managed a high volume of inbound calls professionally and efficiently.
  • Scheduled, confirmed, and rescheduled patient appointments.
  • Provided clear and accurate information about clinic services, doctors, and procedures.
  • Documented call details and maintained appointment logs.
  • Resolved patient complaints with empathy and professionalism, ensuring patient satisfaction.

Administrative Assistant

Jotun Paints
  • Provided administrative support to the sales and operations teams.
  • Processed invoices, purchase orders, and maintained filing systems.
  • Assisted with preparing sales reports, presentations, and documentation.
  • Coordinated internal meetings and follow-ups with clients.
  • Maintained office supplies and ensured smooth daily operations.

Customer service representative

Aryana Agency
  • Delivered professional support to clients via phone, email, and in person, ensuring clear and helpful communication.
  • Managed appointment scheduling and maintained detailed and organized client records.
  • Provided accurate information about services and processes to clients and visitors.
  • Coordinated with internal teams to resolve client requests efficiently.
  • Followed up with clients to ensure their needs were met and concerns addressed promptly.
  • Assisted with general office tasks to support smooth daily operations.

Operational assistant

Ethara
  • Assisted the events team with daily tasks to ensure smooth operations.
  • Helped coordinate schedules and prepared basic reports for events.
  • Supported the setup and organization of event equipment and materials.
  • Communicated with team members to pass on instructions and updates.
  • Assisted in tracking supplies and ensuring equipment was ready for use.
  • Provided general administrative support to the operations team.

Education

Secondary School Graduate - Commerce Stream

Darul Huda Islamic School

Bachelor of Management - Management

Vistula University
Warsaw, Poland
10.2024 -

Skills

  • Microsoft Office Suite
  • Email communication
  • Customer service
  • Project coordination
  • Time management
  • Problem solving
  • Multitasking and goal orientation

Language Skills

English
Proficient (C2)
Arabic
Proficient (C2)
Urdu
Proficient (C2)
Hindi
Proficient (C2)

Timeline

Bachelor of Management - Management

Vistula University
10.2024 -

Front Office Coordinator

SEHA

Sales & Customer Service Associate

Boon Perfumes

Receptionist

advance poly clinic

Call Center Representative

Royal Clinic

Administrative Assistant

Jotun Paints

Customer service representative

Aryana Agency

Operational assistant

Ethara

Secondary School Graduate - Commerce Stream

Darul Huda Islamic School

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Abdullah Latif