ABDULLAH MOHAMMED
Ras Al Khaimah,UAE
Summary
Attentive administrative team member organized in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Abu Dhabi Islamic Bank
Ras al-Khaimah, United Arab Emirates
04.2019 - Current
- Achieved daily performance targets, aiding department progression towards sales goals.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Enhanced service delivery by recommending changes to procedures and products in response to customer feedback.
- Collected customer information, assessed issues, and determined possible solutions.
- Managed multiple live chat sessions simultaneously with professionalism and attention to detail.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Increased client retention by building instant rapport and establishing customer trust.
- Achieved set KPIs with help from team leader and managers.
- Studied local market, identified potential opportunities and informed sales team to follow up.
- Reviewed client files to identify opportunities for cross selling.
Accountant
Inasal House Restaurant
Dubai, United Arab Emirates
08.2018 - 03.2019
- Created periodic reports comparing budgeted costs to actual costs.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Prepared monthly bank reconciliations with 90% accuracy.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Checked and imported payroll and pension data to pay salary deductions.
- Prepared VAT and income tax forms for commercial and individual clients.
- Provided accurate monitoring information to budget holders on monthly basis.
- Reconciled accounts from income and expense data to net worth and assets.
- Analysed monthly balance sheet accounts for corporate reporting.
Accounting Intern
SunnySki Sdn Bhd
Subang Jaya, Malaysia
10.2017 - 04.2018
- Prepared weekly and monthly profit and loss reports for car rental company, employing SAGE Accounting Software expertise to ensure accurate reports.
- Supported preparation of financial forecasts and budgets by creating schedules and performing analyses.
- Organised digital and physical files using methodical approach.
- Offered support and advice while providing outstanding customer service.
- Managed personal workload to submit reports and documentation within tight timeframes.
- Helped to compile corporate and personal tax returns.
Education
Bachelor's degree - Accounting
Management and Science University
Malaysia 06.2012 - 03.2018
Skills
- Database administration
- Value Added Tax planning knowledge
- 80 wpm typing speed
- Excel proficiency
- Account Management
- Quality Of Service
- Improve Performance
- Telemarketing Expertise
- Bank Account Opening
- Client Rapport
Additional Information
- References available upon request.
Languages
English
Advanced
Arabic
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Customer Service Representative
Abu Dhabi Islamic Bank
04.2019 - Current
Accountant
Inasal House Restaurant
08.2018 - 03.2019
Accounting Intern
SunnySki Sdn Bhd
10.2017 - 04.2018
Bachelor's degree - Accounting
Management and Science University
06.2012 - 03.2018
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