Abdullah Qureshi
Ras Al Khaimah
Summary
Dynamic professional with a proven track record in security and customer service management, notably at Hilton Hotels & Rixos Hotels. Excelled in enhancing operational effectiveness and customer satisfaction through expert security team management and conflict resolution. Skilled in Microsoft Dynamics and fluent in English & Hindi, adept at improving service delivery and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Rixos Hotel
Ras Al Khaimah
12.2021 - Current
- Manage large amounts of incoming phone calls
- Generate hotel booking leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Handling guest check-ins and check-outs, ensuring smooth transitions and exceptional service.
- Conducted regular patrols and managed CCTV monitoring to maintain a secure environment.
- Addressed guest complaints, managed lost and found items, and provided first aid and fire panel management.
Sales Specialist
LEVIS'S PAK
12.2019 - 07.2021
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quartet and yearly basis
- "Go the extra mile" to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
Customer Service Representative
NISHAT GROUP
Lahore
01.2019 - 09.2019
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained a high level of professionalism when dealing with difficult customers.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
DAE -
PPI PAK POLYTECHNIC INSTITUTE
01.2021
High School Diploma -
Ali Public School
Lahore,Pakistan05-2015
Skills
- Microsoft Dynamics
- Excel
- POS Handling
- Security team management
- Investigative procedures
- Operational effectiveness
- CCTV experience
- Security screening
- Daily status reports
- Skilled in conflict resolution
- Access systems and patrol
- Staffing and scheduling
- Site visits
- Security systems expertise
- Loss prevention trainer
- Company risk management
- Surveillance
- Emergency management
- Threat assessment
- Volunteer firefighter
- CPR and child CPR training
- FLUENT IN ENGLISH & HINDI
Additional Information
Team Player & Self Motivated, Target Driven
Timeline
Security Supervisor
Rixos Hotel
12.2021 - Current
Sales Specialist
LEVIS'S PAK
12.2019 - 07.2021
Customer Service Representative
NISHAT GROUP
01.2019 - 09.2019
DAE -
PPI PAK POLYTECHNIC INSTITUTE
High School Diploma -
Ali Public School
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