Abdullah Radman

1) Company Transfers & Facilities Verification: Conduct call-back verification for corporate fund transfers, facilities, and messenger/email indemnity to ensure compliance and security.

2) Online Banking Services: Handle activation, amendments, and token resets for corporate online banking.

3) Business Account Onboarding & KYC: Verify and process onboarding requests for corporate clients, ensuring compliance with KYC and AML regulations.

3) Verification of Business Requests: Handle onboarding and KYC checks for various business transactions, including facility approvals, trade licenses, VAT statements, and amendments.

4) Customer Due Diligence (CDD): Review company documents, including trade licenses, shareholder details, and financial statements, before processing requests.

5) Regulatory Compliance & Risk Assessment: Ensure adherence to banking regulations, AML policies, and internal compliance guidelines.

6) Fraud Prevention & Risk Monitoring: Identify and escalate any discrepancies, suspicious transactions, or incomplete documentation.

7) Stakeholder & Customer Coordination: Communicate with clients and internal departments (fraud, compliance, risk, and operations) to ensure smooth verification and onboarding.

1) Handle a high volume of emails live chat interactions consistently meeting or exceeding service level expectations.

2) Assisted customers in navigating online banking platforms explaining account details transaction history resolving technical issues bill payments and fund transfers.

3) Clarified bank policies and procedures, including overdrafts, account closures and dispute resolution ensuring compliance with regulatory requirements.

4) Assisted the team leader in monitoring and evaluating the performance of team members in aspect of call quality, customer satisfaction, and productivity.

5) Constantly allocated issues and improvements of Verloop Chat system and report it to concerned department for smooth usage and accurate reporting.

6) Supported back-office operations handling various products and services requests, ensuring timely resolution within established deadlines.

7) Assisted to calculate and prepare overtime reports of team members before due date.

1) Handled a high volume of incoming calls consistently meeting or exceeding service level expectations.

2) Demonstrate effective problem-solving skills to resolve customer concerns, escalating complex issues to the appropriate departments when necessary.

3) Utilize in-depth knowledge of company products and services to provide accurate and relevant information to customers.

4) Maintain a strong focus on first-call resolution, minimizing the need for customers to follow up on the same issues.

5) Proactively identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.

6) Adhere to company policies, procedures, and compliance standards, ensuring the confidentiality and security of customer information.

7) Participate in ongoing training programs to stay updated on new products, services, and industry trends.

1) Managed daily financial transactions, ensuring accurate record-keeping through QuickBooks and Excel.

2) Processed payroll, maintaining precise employee records and ensuring timely payments.

3) Conducted cost management analyses to enhance profitability by monitoring expenses and identifying cost-saving opportunities.

4) Assisted with monthly financial reporting and reconciliation, contributing to overall financial accuracy.

5) Prepared and analyzed budget forecasts to support management in strategic decision-making.

6) Supported inventory management by analyzing stock levels and costs, ensuring optimal resource allocation.

7) Collaborated with management to develop and implement financial policies and procedures for improved efficiency.