Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Partner Relation Executive
Shariah Research Technology & Innovation Park
Shariah
06.2023 - 03.2025
Established new partnerships for enhanced industry reach.
Led comprehensive market research initiatives for informed decision-making capabilities.
Implemented innovative business strategies to outperform market competition.
Orchestrated successful marketing campaigns to increase brand visibility.
Crafted effective sales strategies, contributing to increased profit margins.
Inquiry Coordinator
Dubai Municipality
Dubai
08.2022 - 06.2023
Taking inbound Calls, from customers about incidents related to Health and Safety or Food Safety matters and general inquiries related to permits and circulars of Dubai Municipality
Receiving companies calls to assist them through required permits and related trade license renewal
Forwarding cases that needs technical consultation between departments for best resolution
Covid-19 Case Management
Dubai Health Authority
Dubai
05.2020 - 05.2022
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources
Served as case coordinator, assuming responsibility for complex, high-volume assignments, and guiding endeavours to successful completion
Provided safety planning, crisis intervention, and case management to patients
Team Leader
EXPO 2020 Operation Canter
Dubai
10.2021 - 03.2022
Increased productivity and revenue streams through effective change management practices
Led employee relations through effective communication, coaching, training, and development
Coordinating with Dubai police and DCAS in accident cases urgently
Coordinated daily tasks, ensuring smooth workflow within the team.
Education
Bachelor Degree - Accounting
Al-Zaytoonah University of Jordan
Amman
02.2014 - 02.2019
Skills
Data analysis capability
Knowledge of regulatory standards
Customer relationship management software
Leadership excellence
Partnership establishment
Languages
Arabic
Native
English
Fluent
Timeline
Partner Relation Executive
Shariah Research Technology & Innovation Park
06.2023 - 03.2025
Inquiry Coordinator
Dubai Municipality
08.2022 - 06.2023
Team Leader
EXPO 2020 Operation Canter
10.2021 - 03.2022
Covid-19 Case Management
Dubai Health Authority
05.2020 - 05.2022
Bachelor Degree - Accounting
Al-Zaytoonah University of Jordan
02.2014 - 02.2019
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