Abdullah Araby
Dubai
Summary
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist Trainee
HILTON KING RANCH
Alexandria, Egypt
04.2022 - 06.2022
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Customer service representative
occtups outsource
Alexandria, Egypt
09.2020 - 02.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Geography teacher
Teaching institutes
Alexandria, Egypt
01.2019 - 01.2021
- Set academic targets for students, communicating constructive feedback to address obstacles to learning.
- Maintained updated curriculum knowledge for expert student guidance.
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Minimised low level disruption by enforcing classroom policies.
Customer service representative
majorel outsource amazon account
Alexandria, Egypt
01.2020 - 08.2020
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Head waiter
latino resturant
Alexandria, EGYPT
08.2019 - 12.2019
- Organised seating for groups and guests with special needs.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
Waiter / Casher
Papa John's Pizza
alexandria, Egypt
01.2019 - 07.2019
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Cashier
red dragon
Alexandria, Egypt
02.2018 - 12.2018
- Operated cash registers with accuracy and processed cash and card transactions.
Sales promoter
ZERO
Alexandria, Egypt
08.2017 - 01.2018
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Utilised persuasive communication skills to convey product value and unique selling points.
- Captured customer feedback and relayed insights to marketing and sales teams.
Cashier
Zahran Hypermarket
Alexandria, Egypt
01.2016 - 07.2017
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Education
Bachelor of Arts - Geography and geographic information systems
Alexandria universty
Alexandria EG 01.2018 - 05.2021
Skills
- Switchboard operation
- Office equipment operations
- Database administration
- Customer-service orientated
- Microsoft Office Suite
- Data entry
- Email management
- Customer and client relations
- Telephone skills
- Security understanding
Languages
English
Advanced
Arabic
Native
Italian
Beginner
Timeline
Receptionist Trainee
HILTON KING RANCH
04.2022 - 06.2022
Customer service representative
occtups outsource
09.2020 - 02.2021
Customer service representative
majorel outsource amazon account
01.2020 - 08.2020
Head waiter
latino resturant
08.2019 - 12.2019
Geography teacher
Teaching institutes
01.2019 - 01.2021
Waiter / Casher
Papa John's Pizza
01.2019 - 07.2019
Cashier
red dragon
02.2018 - 12.2018
Bachelor of Arts - Geography and geographic information systems
Alexandria universty
01.2018 - 05.2021
Sales promoter
ZERO
08.2017 - 01.2018
Cashier
Zahran Hypermarket
01.2016 - 07.2017