Abdullah Qureshi
Dubai,United Arab Emirates
Summary
Strategic IT Project Manager with a proven track record of 4+ years, overseeing the entire lifecycle of projects. Committed to maximizing development efficiency, profitability, and market expansion through visionary planning, expert coordination, diligent delivery, and astute business development initiatives. Possessing a background in information technology and computer science, I excel in troubleshooting and debugging errors, while also taking on the role of a proficient business developer and lead closer. My commitment extends to achieving enduring success, both within project management and in creating a profound impact on the workplace. As a seasoned project management specialist, I have effectively collaborated with cross-functional teams to meet short- and long-term project goals, all while managing budgets and meticulously monitoring project costs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Success Manager / Lead Closer
Elite IT Team
Dubai, UAE
02.2023 - Current
- Achieved high customer retention with concerted engagement.
- Delivered project plans and evaluated outcomes to drive improvements.
- Designed new product features based on client feedback.
- Collaborated with developers to fix bugs and streamline interfaces.
- Resolved customer support requests within target timeframes.
- Optimised project delivery and reporting using software tools.
- Drove renewals by analysing client needs and data.
Scrum Master
Freelance
Islamabad, Pakistan
10.2019 - Current
- Facilitate Agile project management processes for freelance clients.
- Organizing and leading sprint planning, daily stand-up meetings, sprint reviews, and retrospectives.
- Empower and coach freelance teams, helping them understand and embrace Agile principles and Scrum practices.
- Foster a self-organizing team culture to enhance productivity and collaboration.
- Foster effective collaboration and communication between freelance team members and stakeholders, such as productowners, clients, and external partners.
- Promote a culture of continuous improvementby identifying opportunities for enhancements in processes, productivity, and product quality.
- Proactively identify and manage risks, ensuring that projects stay on track.
Scrum Master/Project Manager
Elite IT Team
Dubai, UAE
08.2022 - 02.2023
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Adhered to project governance cadence and escalation routes.
- Monitored project spending and compiled budgets to develop business use cases.
- Acted as single point of contact for customers and internal stakeholders.
- Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Managed workforce planning, compiling information for informed decision-making.
- Used project management tools and techniques for positive, successful outcomes.
Business Development Manager
S-Queue Technologies (Part Time/Remote)
Islamabad, Pakistan
09.2020 - 08.2022
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Closed complex, lucrative deals with new customers.
- Drew on understanding of key markets to push development of business strategies.
- Coached team to build client relationships and exceed sales targets.
- Influenced key decision-making and established trust with stakeholders.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
Technical Project Manager
InPrep LLC
Islamabad, Pakistan
03.2021 - 06.2022
- The development of project plans, defining objectives, scope, budget, and resources.
- Create a strategic roadmap to guide the project from initiation to completion.
- Assemble and manage cross-functional projectteams, ensuring that team members understand their roles and responsibilities.
- Foster collaboration among team members and stakeholders.
- Bring in-depth technical knowledge to the project, making informed decisions, providing guidance on technical aspects, and ensuring the project aligns with technical requirements and best practices.
- Oversee the execution of the project, managing tasks, schedules, and budgets.
- Monitor progress, identify potential roadblocks, and take proactive measures to keep the projecton track.
- Identify and manage project risks, developing mitigation plans to address potential issues.
- Resolve technical challenges and conflicts that may arise during project development.
- Ensure the delivery of high-quality technical solutions by implementing robust quality assurance processes, conducting testing, and adhering to industry standards.
Customer Service Sales Representative
Progressive BPO
Islamabad, Pakistan
12.2020 - 03.2021
- Delivered presentations and demonstrations to persuade clients to buy new services and products.
- Tracked sales activities in company CRM system and regularly updated account information.
- Gathered data during customer interactions and prepared customer and product reports.
- Passed customer feedback to sales or product teams to make improvements on company offerings.
- Obtained deposits and balance of payments from clients
- Assisted customers with placement of refunds and exchanges.
- Took calls and escalated complex inquiries to appropriate members of staff.
- Educated clients on benefits and features of company products.
Sales Representative
Airband Communication
Abbottabad, Pakistan
09.2020 - 12.2020
- Identify and research potential clients within the IT industry, including businesses and organizations thatcould benefit from company's products or services.
- Conduct effective sales presentations and product demonstrations to potential clients, highlighting the unique value propositions and benefits of IT solutions.
- Cultivate and maintain strong relationships with clients, understanding their needs and objectives to provide tailored IT solutions that address their specific challenges.
- Sales Negotiation: Negotiate pricing, contracts, and terms to close deals, ensuring both customer satisfaction and the company's profitability.
- Maintain a well-organized sales pipeline, tracking leads and opportunities, and providing regular updates to sales management.
- Market Research: Stay informed aboutindustry trends, competitor offerings, and emerging technologies in the IT sector, using this knowledge to position company's products effectively.
Education
Bachelor of Science - Computer Science
COMSATS University Islamabad
Pakistan 09.2017 - 08.2021
High School Diploma - Science
Higher Secondary School Certificate
Pakistan 03.2015 - 07.2017
Skills
- Proposal creation
- Hiring and training
- Technology integration
- Training and development
- Analytical problem solving
- Business process re-engineering
- Project planning and development
- Software Development Lifecycle
- Project Management
- Budget administration
- Functional & Business Requirements
- Customer demographics understanding
- Market research expertise
- Client service optimization
- Strategic communications
- Revenue growth
- Pipeline development
- Customer Relations
- Staff mentoring & leadership
- Business Development
- Strategic planning
Languages
English
Fluent
Urdu
Native
Timeline
Customer Success Manager / Lead Closer
Elite IT Team
02.2023 - Current
Scrum Master/Project Manager
Elite IT Team
08.2022 - 02.2023
Technical Project Manager
InPrep LLC
03.2021 - 06.2022
Customer Service Sales Representative
Progressive BPO
12.2020 - 03.2021
Business Development Manager
S-Queue Technologies (Part Time/Remote)
09.2020 - 08.2022
Sales Representative
Airband Communication
09.2020 - 12.2020
Scrum Master
Freelance
10.2019 - Current
Bachelor of Science - Computer Science
COMSATS University Islamabad
09.2017 - 08.2021
High School Diploma - Science
Higher Secondary School Certificate
03.2015 - 07.2017
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