Shabbir Rehman
Dubai
Summary
Accomplished Branch Manager with over 5 years of experience in managing branch operations, leading teams, and ensuring operational efficiency in fast-paced environments. Proficient in financial reporting, regulatory compliance, and pre-opening branch activities. Strong leadership abilities, coupled with a hands-on approach to staff development, customer service, and inventory management. Adept at coordinating large-scale projects, implementing operational improvements, and contributing to business growth. Seeking to leverage my skills in a dynamic organization to drive operational success and profitability.
Overview
8
8
years of professional experience
Work History
Branch Manager
Kids HQ Arcade (Sharjah Branch-Flipped)
04.2024 - Current
- Managed daily operations of multiple branches, ensuring high performance across sales, customer service, and compliance
- Prepared detailed sales reports for VAT submission, maintaining accurate financial records and ensuring tax compliance
- Handled all visa-related processes for staff, including labor and immigration paperwork, and managed employee health insurance
- Spearheaded the pre-opening of new branches by coordinating trade licenses, setting up bank accounts, and working with contractors to secure essential safety approvals
- Led the recruitment and training of new staff, ensuring they were well-prepared to meet operational and customer service standards
- Collaborated with the café team to source and purchase necessary equipment, improving service delivery and efficiency
- Enhanced customer satisfaction by addressing concerns promptly and maintaining a high level of service quality.
Branch Manager
Kids HQ Arcade Dubai
09.2022 - 03.2024
- Maintained optimal inventory levels and implemented cost-saving measures to reduce wastage
- Recruited and trained staff, ensuring seamless branch operations and high customer satisfaction
- Managed scheduling and team performance, ensuring that service levels met or exceeded company standards
- Monitored compliance with health and safety regulations, and enforced company policies to ensure a safe work environment
- Developed branch strategies to drive customer engagement, increase footfall, and boost revenue.
Assistant Manager
Fitness HQ
01.2019 - 08.2022
- Assisted in daily branch operations, supporting the Branch Manager in staff supervision, scheduling, and performance evaluation
- Managed administrative tasks including report preparation, record maintenance, and compliance with internal policies
- Played a key role in customer service improvement, addressing inquiries, resolving issues, and ensuring a positive customer experience
- Assisted in training new employees and fostering a high-performing team environment.
Supervisor
OneStop Electronics
06.2018 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Officer
Safe Pharmaceutical
11.2016 - 03.2018
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about the products.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Researched target market and identified customers' unique needs to suggest suitable products.
Education
Master of Commerce -
University of Peshawar
Bachelor of Commerce -
University of Peshawar
Skills
- Leadership & Team Development
- Financial Management & Reporting
- Customer Service Excellence
- Regulatory & Safety Compliance
- Inventory Management & Procurement
- Operational Planning & Execution
- Pre-opening & Expansion Strategy
- Risk & Safety Management
- Visa & Health Insurance Processing
- Branch Operations Management
- Financial Reporting & VAT Compliance
- Team Leadership & Development
- Pre-Opening Branch Procedures
- Staff Recruitment & Training
- Regulatory Compliance & Visa Processing
- Problem Resolution & Customer Satisfaction
- Budgeting & Forecasting
- Risk Management & Safety Protocols
Languages
English
Urdu/Hindi
Pashto
Timeline
Branch Manager
Kids HQ Arcade (Sharjah Branch-Flipped)
04.2024 - Current
Branch Manager
Kids HQ Arcade Dubai
09.2022 - 03.2024
Assistant Manager
Fitness HQ
01.2019 - 08.2022
Supervisor
OneStop Electronics
06.2018 - 01.2019
Sales Officer
Safe Pharmaceutical
11.2016 - 03.2018
Master of Commerce -
University of Peshawar
Bachelor of Commerce -
University of Peshawar
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