Hi, I’m
Abdullah Rehmat Baig
FinCrime Analyst
Dubai, United Arab Emirates
Summary
Seasoned Risk Analyst with 3 years of comprehensive experience identifying and analyzing areas of potential risk threatening success of investment and commercial banks. Methodical and meticulous professional polished in projecting potential losses and making recommendations to limit risk through diversification and currency exchanges. Excellent quantitative and critical thinking abilities paired with basic knowledge of SQL and Python.
Overview
2
years of professional experience
Work History
MB Services FZ LLCDubai, Untied Arab Emirates
Risk and Compliance Analyst
11.2022 - Current
Job overview
- Developed and implemented, risk management strategies and compliance programs, ensuring alignment with industry regulations and internal policies.
- Evaluated and monitored company's compliance with relevant laws, regulations and industry standards.
- Participate in regulatory examinations and audits, ensuring prompt and accurate responses to inquiries and requests.
- Managed to solve 100+ Screening Alert per day.
Mindbridge Private LimitedLahore, Pakistan
Customer Service Representative
01.2022 - 11.2022
Job overview
- Worked in team environment to ensure customer inquiries were answered promptly and accurately.
- Performed daily customer service related tasks and Handled 140+ chats.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Mindbridge Private LimitedLahore, Pakistan
Arabic Customer Interaction Specialist
08.2021 - 01.2022
Job overview
- Fluently communicate with Arabic-speaking customers through various channels such as phone, email and chat.
- Actively listen to customer inquiries, concerns, and feedback, and demonstrate empathy to understand their needs and expectations.
- Managed over 50 customer calls per day and Increased CSAT by 10%.
- Established high standard of service quality and customer satisfaction by adhering to service level agreements (SLA's) and quality assurance guidelines.
Education
Virtual University, World Wide
Bachelors from Information Technology ( IT )
08.2023
CAIES, The Crescent College, Pakistan
Advanced Levels from Pre-Engineering
08.2020
CAIES, The Middle East International School, Saudi Arabia
Ordinary Levels from Sciences
08.2018
Skills
- Empathy
- Patience
- Time management
- Teamwork
- Excellent service, resolving customer concerns
- Customer Communication
- Problem-Solving
- Dependable and Responsible
- Flexible and Adaptable
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Punjabi
Native
Hindi
Fluent
Timeline
Risk and Compliance Analyst
MB Services FZ LLC
11.2022 - Current
Customer Service Representative
Mindbridge Private Limited
01.2022 - 11.2022
Arabic Customer Interaction Specialist
Mindbridge Private Limited
08.2021 - 01.2022
Virtual University
Bachelors from Information Technology ( IT )
CAIES, The Crescent College
Advanced Levels from Pre-Engineering
CAIES, The Middle East International School
Ordinary Levels from Sciences
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