Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic
abdullakutty k

abdullakutty k

Dubai,UAE

Summary

To work in a responsible and challenging position in Hospitality F&B, customer care and Sales and marketing with a reputed professional organization where I can utilize my professional skills, knowledge and my entire personality for the betterment of the organization and implement better ways and means to achieve the organizational goals and objectives . Profile: 7 years of UAE and 3 years of Indian experience in F&B and Customer care & Sales ,Hospitality Management Well-versed in MICROS, Hot world, Atithi, SacrosysHotelier Software & MS Office Energetic, enthusiastic with attention to details. Ability to work on own initiative, as part of a team and motivator to achieve the overall objectives . Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.

Overview

12
12
years of professional experience

Work history

Sales Assistant & Restaurant In charge

EMARALD GROUP OF RESTAURANTS
DUBAI
01.2022 - Current
  • Restaurant in charge and sales and marketing Responsibilities / Key Deliverables:
  • Looking at different ways to deliver food, such as parties, delivery and catering
  • Daily specials, coupons, discounts,encourages repeat dining, and training wait staff to upsell appetizers, desserts and drinks
  • Establish and maintain effective working relationships
  • Able to help a restaurant develop its target customer base, discuss with a chef and understand his unique menu concept
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

Outlet Supervisor

DUSIT THANI HOTEL SHEIKHZAIDROAD
DUBAI
10.2018 - 11.2021


  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Achieved order processing and delivery time targets through smooth warehouse operations.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Built customer retention and satisfaction by delivering top-quality service.

Admin Assistant and customer care service

NOVO CINEMAS DUBAI
Ras al-Khaimah, UNITED ARAB EMIRATES
04.2014 - 08.2018
  • Screened phone calls and routed callers to appropriate parties.
  • Typed and proofread documents produced by other staff members.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
  • Received, sorted and distributed incoming mail.
  • Provided printing, photocopying scanning support to colleagues.
  • Assisted managers in compiling and organising materials for meetings.
  • Ordered office supplies and researched new deals and suppliers.
  • Acted as main contact for internal and external clients.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Made travel arrangements and booked accommodation for staff members.
  • Organised master calendar of appointments, operational targets and projects.

Front office Assistant & customer service

KADAVU RESORT
KERALA, INDIA
10.2011 - 01.2014
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Maintain good working relationship with all Front Office employees with particular emphasis on Front
  • Desk Agents and Guest Services
  • Manage to all check in and check out for the Hotel
  • Ensure all guest registrations are completed and correspond with guest information
  • Files and posts all changes to guest master and city ledger account
  • Hard working person
  • Customers, Determined, focused and career oriented
  • Greeted guests and clients with warmth and professionalism.
  • Excellent communication skills, good organizational skills and a pleasant personality
  • Capable of co-coordinating and working with the team.
  • Secured reception area and deposited belongings.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.
  • Conducted research and compiled data upon request.
  • Arranged meetings by reserving rooms and making arrangements for snacks.

Education

Bachelor Degree - Hotel Management and Tourism

ANNAMALAI UNIVERSITY
INDIA

High School Diploma - HUMANITIES

KOODALI HIGHER SECONDORY SCHOOL
INDIA
2010

High School Diploma - HIGH SCHOOL

IMNSGHSS MAYYIL
2007

Skills

  • Hotel Software : Micros, Hot world, Athithi, Sacrosys Software's
  • Office Application : Excel, Word, Power Point, Microsoft Outlooks
  • Merchandising proficiency
  • Excellent timekeeping
  • Consultative selling
  • Visual merchandising strategising
  • Retail marketing
  • Stock merchandising
  • Customer assistance
  • After-sales care
  • Money handling
  • Outstanding customer service

Additional Information

  • Visa Status : Employement visa Transforable (01 Nov 2023)
  • Declaration : References can be furnished upon request I do here by certify that the above given particulars are true and accurate to the best of my knowledge and belief.

Languages

English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Fluent
Arabic
Intermediate

Timeline

Sales Assistant & Restaurant In charge

EMARALD GROUP OF RESTAURANTS
01.2022 - Current

Outlet Supervisor

DUSIT THANI HOTEL SHEIKHZAIDROAD
10.2018 - 11.2021

Admin Assistant and customer care service

NOVO CINEMAS DUBAI
04.2014 - 08.2018

Front office Assistant & customer service

KADAVU RESORT
10.2011 - 01.2014

Bachelor Degree - Hotel Management and Tourism

ANNAMALAI UNIVERSITY

High School Diploma - HUMANITIES

KOODALI HIGHER SECONDORY SCHOOL

High School Diploma - HIGH SCHOOL

IMNSGHSS MAYYIL
abdullakutty k