ABDUL LATIF MOHAMMAD
Al ain,United Arab Emirates
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
BBA graduate with extensive experience in retail and events, excelling with global brands like Adidas, Amazon, and Al-Futtaim Group. Successfully managed big events like Dubai Expo 2020 and COP 28, ensuring smooth financial operations and customer satisfaction. Demonstrated leadership as an event supervisor with skills in team management and operational efficiency. Skilled in customer service, financial management, and problem-solving. Committed to using my retail and events experience to help cooperative organizations and support community development.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Customer service associate
Amazon
Al ain, UAE
2017.10 - 2018.04
- Managed the self-pickup service, distributing packages to customers, increasing package processing speed by 20%.
- Updated package collection records in Excel, reducing lost packages by 15%.
- Coordinated with logistics to track incoming packages, improving tracking accuracy by 25%.
- Streamlined the pickup process, reducing wait times by 30% and increasing customer satisfaction by 18%.
- Maintained a 95% efficiency rate during peak hours through multitasking and problem-solving skills.
- Ensured a hassle-free order collection, achieving a 92% customer satisfaction rate.
- Achieved service rating targets, increasing positive feedback by 10%.
Retail Sales Associates
Adidas
Al ain, UAE
2021.03 - 2021.09
- Greeted customers, enhancing store experiences.
- Exceeded monthly sales targets, boosting in-store revenue by 15%.
- Mastered Adidas product lines, enhancing sales and customer satisfaction.
- Managed inquiries, complaints, and returns, ensuring high satisfaction.
- Organized displays to promote inventory and encourage customer purchases.
- Revised product labelling and pricing for promotions.
- Maintained an orderly store to provide customers with pleasant shopping experiences.
- Helped customers obtain specialized help for refunds and exchanges.
- Carried out active selling from initial customer greetings.
- Ensured client satisfaction with company standards.
Sales Associate
The Watch House - Al-Futtaim Group
Al ain, UAE
2022.02 - 2022.08
- Guided merchandise selection, increasing customer satisfaction by 25%.
- Maintained efficient operations, increasing peak period sales by 15%.
- Resolved customer complaints, decreasing complaints by 20%.
- Operated cash registers with a 98% cash handling accuracy rate.
- Suggested products, raising average transaction value by 10%.
- Collaborated on store goals, fostering a positive environment and seamless service, boosting overall store sales by 12%.
- Handled purchases with 99% accuracy, issuing receipts.
- Built client relationships through service interactions.
Sales Associate
Marks & Spencer - Al-Futtaim Group
Al ain, UAE
2022.09 - 2022.12
- Delivered customer service to over 50 customers daily, achieving a 95% customer satisfaction rating.
- Developed product knowledge, increasing average transaction value by 20%.
- Mentored new hires, enhancing team efficiency and customer service standards.
- Operated cash register with 100% accuracy, handling cash, credit transactions, and daily reconciliations.
- Audited inventory regularly, maintaining stock levels for top-selling products.
- Exceeded sales targets, driving client growth for products and services.
- Identified customer needs, creating exceptional sales journeys.
- Increased product sales through selection guidance.
Head cashier -at Dubai expo 2020
TGP International
Dubai , UAE
2023.03 - 2024.01
- Supervised a team of 50 cashiers, ensuring accurate and efficient transaction processing.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Processed cash, cheque, credit, and debit payments accurately, minimizing till discrepancies.
- Completed opening and closing procedures daily.
- Used POS register system to total values and complete payments.
- Expertly operated and troubleshooted POS systems, ensuring smooth service during peak hours.
- Handled currency payments, secured funds, and prepared deposits at end of day.
- Managed daily cash operations, including deposits and reconciliations, with 100% accuracy.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Developed and conducted training programs for new cashiers, enhancing their skills in cash handling, customer service, and POS system operation.
- Prepared financial reports on daily transactions and cash flow, providing insights for management.
Head cashier
TGP International at COP 28
Dubai
2023.11 - 2023.12
- Led and supervised a team of cashiers, ensuring accurate and efficient transaction processing during the COP 28 event.
- Managed daily cash operations, deposits, reconciliations, and safe counts with 100% accuracy.
- Operated cash registers during high-volume times, reducing customer queues.
- Streamlined cashier processes, reducing transaction times by 15% and boosting efficiency.
- Monitored and recorded sales transactions and inventory changes for inventory management.
- Operated and troubleshooted POS systems, ensuring smooth service during peak hours.
- Trained new cashiers in cash handling, customer service, and POS operation.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Processed cash, cheque, credit, and debit payments accurately, minimizing till discrepancies.
- Prepared financial reports on daily transactions, discrepancies, and cash flow.
Education
High School -
2007.02 - 2012.02
Higher secondary Education -
2013.04 - 2016.04
Bachelors of Business Administration (BBA) -
2019.06 - 2022.06
ACCA -
Medical Coding -
Skills
- Financial Analysis
- Leadership & Team Management
- Data Analysis
- Problem-solving
- Communication skills
- Computer Proficiency
- Marketing & Sales
- Customer Service Excellence
- Knowledge of [Software]
Languages
English
Fluent
Arabic
Upper intermediate
Persian
Advanced
Pashto
Native
Urdu
Fluent
Hindi
Fluent
https://www.linkedin.com/in/abdul-latif-46214b240?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Timeline
Head cashier - TGP International at COP 28
2023.11 - 2023.12
Head cashier -at Dubai expo 2020 - TGP International
2023.03 - 2024.01
Sales Associate - Marks & Spencer - Al-Futtaim Group
2022.09 - 2022.12
Sales Associate - The Watch House - Al-Futtaim Group
2022.02 - 2022.08
Retail Sales Associates - Adidas
2021.03 - 2021.09
Jaipur University - Bachelors of Business Administration (BBA),
2019.06 - 2022.06
Customer service associate - Amazon
2017.10 - 2018.04
National institute Of opening School - Higher secondary Education,
2013.04 - 2016.04
Al manahil private school - High School ,
2007.02 - 2012.02
Skans College - ACCA,
Newton Training Center - Medical Coding ,