ABDUL MANAN AHMAR
Abu Dhabi
Summary
Over my 16-year journey as an IT Support Specialist, I've mastered the art of crafting and implementing IT network architecture. Proficiency in configuration, optimization, and network management, Ensuring systems are perpetually secure, efficient, and current. My commitment to continuous self- improvement benefits our organization, rooted in a belief that IT networks are the lifeblood of operational efficiency. My unwavering resolve consistently outperforms expectations, delivering exceptional results. I'm a technology-driven professional, fervently amplifying business operations, whether navigating intricate technical challenges or pioneering transformative network solutions. My unwavering pursuit: excellence and success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Officer
International Community Schools New AL-Falah City Branch
08.2020
- Successfully managed and provided technical support for over 600 students in both online and in-school settings, ensuring the proper functioning of laptops, iPads, and desktops
- Efficiently managed and maintained eight ICT labs and libraries, overseeing a network of 600+ computers and their connectivity
- Skillfully managed a wireless network environment comprising 500+ access points and controllers through Cisco app
- Oversaw and ensured the smooth operation of 60+ MDF and IDF network rooms on a daily basis
- Responsibly handled server management for administrative and student data records
- Installed and configured Avaya IP telephone network, including 250+ phones and call logs
- Proficiently created and managed user accounts in Active Directory, implementing monitoring and updates
- Effectively addressed ERP-related server issues across HR, administration, student, and library sections
- Monitored and controlled daily school printing usage for students and teachers
- Managed and monitored a network of 600+ CCTV cameras and their functionality
- Installed, managed, and maintained 250+ door access controls, door locks, and fingerprint machines for administration and students
- Configured MS Teams and Zoom accounts for 700+ teachers and students across the two branches
- Managed and configured various online applications, including Seesaw, Class Dojo, Bravo Bravo, Twinkle, IXL accounts, and online book accounts for teachers, students, and parents
- Organized and conducted training sessions for teachers, acquainting them with the usage and implementation of new apps for students
- Conducted online learning classes for parents to familiarize them with the new school apps
- Managed the sound system throughout the school, including 600+ speakers and amplifiers
- Installed, managed, and configured over 150+ Smart Screens and interactive boards in classrooms and meeting rooms, ensuring smooth online functionality during working hours
- Created timetables for teachers from the ASC software and kept them updated weekly
- Utilized AI technology to create interactive games and questions to enhance teachers' technical knowledge
- Generated analysis reports using Excel to assess student performance and presented findings to HODs
- Created and administered exams in MAP (Measures of Academic Progress) three times a year in accordance with ADEK (Abu Dhabi Department of Education and Knowledge) guidelines.
IT Support Engineer
Zafar Technologies. Est
02.2014 - 02.2020
- Proficient in the installation and configuration of ELV (Extra Low Voltage) systems, encompassing CCTV, Attendance Machines, Video and Audio Systems, and Door Security
- Successfully led and completed over 200 projects in diverse sectors, including both government and private organizations
- Installed and configured servers and client sites for prominent institutions such as Alnoor Hospital, Cornice Hospital, and NMC Hospital
- Managed day-to-day user support, user management, reports, billing, payment, and auditing through the Office 365 management console
- Worked with Microsoft Navision, handling installation, user support, and addressing daily offline system issues
- Installed and configured POS (Point of Sale) machines and provided comprehensive user training
- Proficient in the installation and configuration of server components such as Active Directory, DHCP, DNS, and RDP
- Demonstrated the ability to tactfully and efficiently resolve end users' problems, even under time constraints
- Identified, diagnosed, and resolved network problems, ensuring uninterrupted network operations
- Designed and implemented LAN/WAN/VPN solutions, including the configuration of Cisco Routers and Switches
- Implemented network security measures, including securing network resources with shared folder permissions and implementing file security systems
- Configured VLANs on Cisco 1900, 2950, and 2960 switches, and performed basic configuration and monitoring of Cisco 2500, 2600, and 1800 routers
- Possess a strong knowledge of WAN solutions, including protocols like PPP, ISDN, and PPPOE
- Implemented SNMP for efficient network management purposes
- Configured traffic filters using access-lists, distribute-lists, and route maps for network optimization
- Provided daily operational support and system administration for network infrastructure, ensuring its reliability
- Configured wireless networks and edge security equipment, enhancing network accessibility and security
- Implemented and troubleshooted various remote access solutions, including VPN, ISDN dial-up, and P2P tunnels
- Proficiently implemented and troubleshooted clusters and Storage Area Networks (SAN) for enhanced data management
- Installed and configured workstations for IP/IPX based LAN, ensuring optimal functionality
- Successfully installed CCTV cameras over networks and VPN, enhancing security measures
- Implemented security administration measures, including port security on switches and IP security on routers via access lists
- Conducted end-to-end troubleshooting between sites, ensuring seamless network connectivity
- Provided comprehensive training to staff at customer locations and contributed to the establishment of guidelines and standards for change procedures
- Installed, configured, and administered various software applications on Windows and Windows Server platforms
- Managed and maintained servers, Macintosh desktops, laptops, Xserve's, and Windows PCs, ensuring their optimal performance
- Administered and maintained MS Exchange environments (versions 2003, 2007, 2010, 2013, and 2016), including configuring and troubleshooting email clients
- Conducted backups and restores of critical resources, including router IOS, Outlook, and System State data
- Managed backup systems and implemented disaster recovery procedures
- Implemented virus protection measures and conducted virus eradication to safeguard network integrity
- Demonstrated functional knowledge of database management, including SQL Server on Windows and MySQL on Linux
- Provisioned internet access and managed web filtering using Web Marshal, ensuring secure and efficient web usage
- Provided expert support for Windows and server desktop technologies, resolving user issues promptly
- Worked on large-scale, publicly-facing websites, contributing to their development and maintenance
- Participated in 24x7 on-call rotations to ensure service level agreements were consistently met
- Possessed extensive expertise in building gaming computers on a large scale, optimizing performance
- Contributed to the development of networking standards, procedures, and accurate technical documentation.
Network Support Engineer
Ravi Automobile Pvt. Ltd.
07.2007 - 02.2014
- Installed, repaired, maintained, and upgraded LAN, WAN, VPN, and various network devices, ensuring optimal network functionality
- Proficiently managed a network of more than 120 PCs, including Servers, Workstations, and Laptops
- Expertise in domain installation, configuration, and management, with a focus on single-domain environments
- In-depth knowledge of network integration, desktop applications, and configurations, ensuring seamless user experiences
- Extensive proficiency in network administration across various operating systems, including SERVER 2003, SERVER 2008, Windows 2000, XP, Vista, Windows 7, and Windows 8
- Successfully implemented internet sharing through Microsoft ISA server and ALEGROSURF, including complete management and monitoring
- Proficiently handled Microsoft Exchange 2003, 2007, and 2010 installation, configuration, and management
- Managed backup solutions for servers, databases, and workstations, ensuring data integrity and recovery readiness
- Conducted backup and restoration of RAID servers
- Successfully deployed a Computerized Attendance System with proximity readers, managing the entire process from configuration to deployment
- Installed and configured CCTV camera security systems, including DVR cards, and implemented online monitoring systems accessible both locally and via the Internet
- Expertise in antivirus management, encompassing installation, configuration, and live updates for Servers and Workstations
- Provided backup support for Microsoft Dynamics GP (ERP), including installation, configuration of Dynamics GP Clients, database backup, user creation, and rights assignment
- Installed and configured MAC X on AIRBOOK and iMac, including installation and configuration of MAC OS on Intel-based computers with dual-boot capabilities
- Installed and configured Apple, Blackberry, Nokia, and Android devices, optimizing their functionality within the network
- Installed and configured specialized equipment such as Motorcycles Punching Machines, test benches, and CNC-based computers and software applications to support manufacturing processes.
Education
BS Computer Science -
Manipal University Fujairah
05.2024
No Degree - Computer And Information Sciences
Private Collage
Pakistan06.2023
Matric -
Lahore Board
01.2005
Skills
- Mobile Application Development
- Disaster Recovery
- IT Vendor Management
- Virtualization Technologies
- IT Budgeting
- IT Asset Management
- IT Compliance
- IT Performance Metrics
- IT Change Management
- IT Governance
- IT Quality Assurance
- IT risk management
- Network Administration
- Software Development
- Information Security
- Technical Troubleshooting
- IT resource use
- IT infrastructure proficiency
Certification
- Diploma in Microsoft Office Applications (03 Months)
- Diploma in Computer Hardware (06 Months)
- Diploma in Computer Network, Network Devices & Cabling (06 Months)
- Certified in AWS Cloud security essentials for executives
- Certified in Google Sustainable IT, Decoded
- Certified in Cisco Packet Tracker
- Certified in Google Analytics
- Certified in Open university for IT Everyday
- Certified in Open university Network security
- MCSE training Completed
Languages
Arabic (Advanced)
English (Fluent)
Urdu (Native)
Personal Information
- Father's Name: AHMAD SOHAIL
- Date of Birth: 02/16/88
- Driving License: LTV Driving License Valid till 03/11/25
- Visa Status: Residency Visa valid until - 11/28/24
Timeline
IT Officer
International Community Schools New AL-Falah City Branch
08.2020
IT Support Engineer
Zafar Technologies. Est
02.2014 - 02.2020
Network Support Engineer
Ravi Automobile Pvt. Ltd.
07.2007 - 02.2014
BS Computer Science -
Manipal University Fujairah
No Degree - Computer And Information Sciences
Private Collage
Matric -
Lahore Board