Abdul Moneem Malik
Dubai
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Sales Associate
Lime Concepts
01.2020 - 11.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Bahrain Financing Company
02.2018 - 11.2019
- Remittances to all around the world through TT,s and Fast Cash Services like Ezcash, EzCredit etc.
- EDD (Enhancing Due Diligence) and KYC (Knowing your Customer)
- Proper follow up of daily Checklist.
- Branch Security Checkups, Locker Security through 3Pin Vault.
- Organizing Cash Flow, Petty Cash, Spot Checks (for Security purpose), Wholesale Cash ( Sending additional cash back to Head Office timely).
- Making Daily Reports e.g EOD ( End of Day Report), Consolidated Report, Foreign Exchange Report, Timely Compliance Check ups ( In case of big amount transactions or payment through Cheque)
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Service Representative
FutureNow
03.2015 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Team Lead
Live Admins
05.2013 - 01.2015
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional team leadership.
Call Center Representative
Live Admins
06.2011 - 05.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor of Commerce - Commerce
University of Sargodha
Gujranwala, Pakistan06.2017
FSC Pre Engineering - Science Education
Punjab College Of Sciences
Gujranwala, Pakistan07.2010
Matriculation - Computer Science
Crescent Model College
Mirpur Azad Kashmir, Pakistan07.2008
Skills
- Order Processing
- Payment Processing
- Sales Development
- Contract Preparation
- Product Sales
- Customer Needs Assessment
- Client Account Management
- Inventory Control
- Upselling
- Business Development
- Fraud Detection
- Exceptional Customer Service
- Customer Service
- Teamwork and Collaboration
- Reliable and Punctual
Languages
English
Advanced (C1)
ARA
Elementary (A2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Additional Information
Nationality : Pakistani
Religion : Islam
D.O.B : 08/03/92
Timeline
Sales Associate
Lime Concepts
01.2020 - 11.2022
Cashier
Bahrain Financing Company
02.2018 - 11.2019
Customer Service Representative
FutureNow
03.2015 - 08.2017
Call Center Team Lead
Live Admins
05.2013 - 01.2015
Call Center Representative
Live Admins
06.2011 - 05.2013
Bachelor of Commerce - Commerce
University of Sargodha
FSC Pre Engineering - Science Education
Punjab College Of Sciences
Matriculation - Computer Science
Crescent Model College
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