Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
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Abdul Rahim Al Kendi

Abu Dhabi,UAE

Summary

Dynamic and results-driven professional with a proven track record in real estate management, human resources, public relations, protocol management, and personal representation. Seeking a challenging role where I can leverage my diverse skill set to drive organizational success and foster growth.

Overview

17
17
years of professional experience

Work history

Real Estate Manager

AL GHANEM REAL ESTATE
ABU DHABI, UAE
07.2007 - 06.2020
  • Led a team in managing residential and commercial properties, overseeing leasing, sales, and property maintenance. - Developed and executed marketing strategies to attract potential clients and maximize property visibility. - Negotiated contracts and lease agreements to ensure favorable terms for the organization.
  • Managed customer relationships to achieve high satisfaction rate.
  • Communicated terms and conditions to prospective buyers or tenants.
  • Identified and planned new real estate projects and new building construction in partnership with developers.
  • Built positive relaitonships with tenants and clients to increase brand loyalty.
  • Drafted leasing and sale agreements for tenant signing.
  • Communicated professionally to provide outstanding customer care and develop positive brand reputation.
  • Resolved maintenance issues in line with relevant procedures.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Provided outstanding levels of customer care, communicating effectively and professionally to develop positive company reputation.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Coordinated with maintenance for required repairs.
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Inspected properties regularly to verify good cleanliness standards and maintenance.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Marketed properties on various platforms to increase interest and limit time vacant.
  • Showed properties to prospective tenants, promoting room features and benefits.
  • Liaised with property owners and prospective new customers.
  • Gathered property information using reliable sources.
  • Recruited and trained high-achieving sales and lettings staff, providing regular mentoring to improve team performance.
  • Acted as main point of contact for tenants, contractors and third party agents.
  • Carried out reference and credit checks on new clients.
  • Presented possible tenants to owners to establish preferences ahead of secured agreements.
  • Dealt with letting issues and sought mutually-beneficial solutions for positive client and tenant satisfaction.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Performed accurate property valuations, advising clients on techniques to improve profitable sales outcomes.
  • Monitored property market trends to accurately anticipate and meet customer demand.
  • Conducted routine inspections in line with proper procedures and within agreed timescales.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
  • Used outstanding communication, persuasion and sales techniques to grow [Timeframe] property sales and lettings.
  • Managed budget and financial performance, consistently exceeding monthly budget and collection goals by up to [Number]%.
  • Oversaw transfer of property rights to meet strict deadlines.
  • Negotiated terms with tenants to achieve maximum client profit.
  • Implemented a new building security system that cut security breaches by [Number]% within [Timeframe].
  • Employed [Skill] and [Skill] to handle and resolve landlord and tenant queries with [Number]% satisfaction rate.
  • Created a more efficient record-keeping system, leading to [Number]% time savings in leasing approval process.
  • Performed evictions, liaising with external contractors, such as [Job Title] and [Job Title], to ensure all legal requirements were met.
  • Updated, reviewed and personalised move-in/move-out material for tenant check-in and check-out, receiving [Number]% positive tenant feedback.
  • Organised remedial work and check-out reports for tenancy terminations.
  • Improved rental payment tracking through [Software], implementing collection processes that reduced delinquency rate by [Number]%.
  • Offered bespoke advice on property value based on current market estimates.
  • Managed and motivated a team of [Number] staff, growing monthly profits by an average of [Number]%.
  • Advised tenants on included and excluded charges for accurate billing information.
  • Held keys for various properties and remained on call to attend emergency situations.
  • Oversaw the delivery of efficient and effective repair and maintenance requirements, managing a team of [Number] contractors.
  • Administered a portfolio of [Type] and [Type] properties, managing assets worth £[Number].
  • Demonstrated [Skill] and [Skill] to effectively lead the estate agency team in [Number]% year-on-year growth.
  • Achieved £[Number] in maintenance cost savings through effective supplier negotiations.
  • Launched innovative, on-target advertising and marketing campaigns that grew occupancy from [Number]% to [Number]% whilst increasing market rent.
  • Confirmed routine testing of fire and security alarms to verify property safety.
  • Obtained and maintained accurate financial records.
  • Utilised [Software] to process rent and provide statement of accounts with [Number]% accuracy.
  • Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
  • Gathered evidence of problem tenants for legal and insurance cases.
  • Instructed cleaning firms to perform deep cleans between tenants to maintain standards.
  • Advised customer on contract law and property law.
  • Estimated costs using working knowledge of current market trends.
  • Handled a large portfolio of rental properties, providing effective management through [Task] and [Task].
  • Signed and documented contracts to maintain client and tenant letting commitments.
  • Drafted lease contract and collected deposits from tenants.

HR Manager

PVT OFFICE
ABU DHABI, UAE
01.2011 - 05.2017
  • Implemented HR policies and procedures to promote a positive work culture and ensure compliance with labor laws. - Conducted recruitment, selection, and onboarding processes, contributing to the growth of a talented workforce. - Managed employee relations, performance evaluations, and conflict resolution initiatives.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Recruited, hired and trained new employees to optimise profitability.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Improved recruitment process to secure reduction in hiring costs and employee turnover rate.
  • Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Advised line managers on correct disciplinary procedures for compliant issue resolution.
  • Assessed new staff eligibility through rigorous reference and right-to-work checks.
  • Used staff survey findings to implement enhanced working conditions and practices.
  • Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
  • Led annual salary reviews, talent reviews, succession planning and performance management.
  • Led high-performing teams and developed organisational leadership capacity.
  • Managed standardised execution of skills and knowledge assessments to conduct fair and thorough performance evaluations.
  • Advised senior management on employee corrective actions.
  • Provided strategic direction for human resources management team.
  • Analysed market data to create competitive compensation and benefits packages.
  • Developed bonus and incentive programmes to drive employee performance.
  • Conducted workforce planning and benchmarking to meet company needs.
  • Organised company-wide team-building events to boost employee morale.
  • Wrote and maintained employee handbook covering company policies and mission statement.
  • Reduced staff turnover through improved performance development programmes.
  • Coordinated high quality inductions and seamless onboarding procedures for [Number]+ new starters.
  • Created succession plans and promotion paths for staff.
  • Negotiated employment contracts and agreements to attract and secure best industry talent.
  • Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
  • Designed and implemented processes to improve awareness and compliance with HR policies.
  • Oversaw recruitment process and onboarded [Number]+ new staff.
  • Controlled design and distribution of employee satisfaction and exit surveys, extracting and addressing key findings.
  • Introduced evidence-based strategies to boost and maintain staff wellbeing, leading to reduced absenteeism.
  • Monitored evolving regulatory changes and parameters to maintain operational compliance.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
  • Held company-wide town hall meetings to convey updates.
  • Maintained precise, detailed staff and company records for thorough reference.
  • Educated line managers on policy and process changes for implementation.
  • Oversaw job fairs to bring in local talent for long-term and seasonal positions.
  • Coordinated [Number] Human Resources staff, leading employees by example to maintain productive department relations.
  • Leveraged awareness of HR industry trends and latest research to maintain highly engaged and driven HR team.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Crafted and managed [Number]+ vacancy advertisements using variety of job portals including Indeed, LinkedIn and Joblift.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Designed industry-leading employee engagement and recognition programmes.
  • Spearheaded [Number] recruitment campaigns using LinkedIn and referral strategies.
  • Skilfully managed Human Resources budgets worth £[Number] to ensure maximum ROI.
  • Championed fair and equal treatment of prospective and current employees, going above and beyong legal requirements.
  • Oversaw competitive programmes related to compensation, professional development and training.
  • Improved business HR policies by guiding and collaborating with managers.

Personal Representative

PVT OFFICE
ABU DHABI, UAE
01.2011 - 05.2017
  • Acted as a liaison between executives and external parties, handling correspondence, scheduling, and travel arrangements. - Managed confidential matters with discretion and integrity, maintaining a high level of professionalism at all times. - Anticipated needs and proactively addressed issues to support the efficiency and effectiveness of key stakeholders.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to achieve high productivity levels.

Protocol Manager

PVT OFFICE
ABU DHABI, UAE
01.2011 - Current
  • Coordinated high-profile events, conferences, and VIP visits, ensuring seamless execution and adherence to protocols. - Managed logistical arrangements, including venue selection, catering, transportation, and accommodations. - Provided guidance and support to staff members to ensure professionalism and protocol adherence.

PR Manager

PVT OFFICE
ABU DHABI, UAE
01.2011 - Current
  • Orchestrated public relations campaigns to enhance brand image and reputation. - Established and maintained relationships with media outlets, influencers, and stakeholders. - Crafted compelling press releases, articles, and promotional materials to communicate key messages effectively.
  • Developed content for events and corporate activities.
  • Promoted brand awareness among targeted audiences with innovative content aligned with industry trends.
  • Boosted public image for target audiences using multiple engagement platforms.
  • Compiled content for various communication channels.
  • Built positive, productive relationships with media outlets to maximise brand exposure.
  • Maintained consistent brand voice and style across content.
  • Created flyers and business cards to support marketing and promotions.
  • Developed communication strategies to support business direction.
  • Managed department budget and monitored expenditures and costs to reduce overages.
  • Planned daily operations to focus team efforts on current priorities.
  • Coached and mentored junior team members on pitching and story development.
  • Collaborated with media to identify press and speaker opportunities.
  • Pitched engaging stories to media to gain coverage and publicity.
  • Researched, created and distributed impactful press releases to targeted media, heightening brand awareness and exposure.
  • Organised press conferences to answer questions and deliver announcements.
  • Established industry contacts and relationships with media.
  • Improved brand coverage across various platforms through strategic advertising campaigns.
  • Composed speeches for organisational leaders to deliver impactful message.
  • Arranged cost-efficient advertising campaigns to maximise media representation.
  • Set standards for outgoing content, producing templates and examples.
  • Cultivated positive working relationships with media outlets to deliver consistent, strategic coverage.
  • Designed client media kits to promote brand, products and services.
  • Assessed impact of current communications and tackled areas of weakness.
  • Launched innovative, effective promotions and marketing campaigns to meet client demands.
  • Championed creative use of resources and collaboration.
  • Briefed spokespeople as appropriate, helping to shape responses to media enquiries.
  • Worked with cross-functional teams to devise and implement social media strategies supporting portfolio brands and corporate priorities.
  • Devised innovative advertising and marketing programmes for improved brand awareness.
  • Wrote targeted, impactful press releases for heightened brand awareness.
  • Edited and proofread articles for corporate newsletters for clarity and brand alignment.
  • Prioritised enquiries and interview requests to facilitate timely responses to media professionals.
  • Introduced process changes resulting in improved communication metrics.
  • Negotiated improved advertising prices to bring campaign costs under budget.
  • Monitored team budgets and forecasts to deliver against annual targets.
  • Recruited high-performing advertising teams to maximise brand revenue.
  • Oversaw freelance copywriters and graphic designers in creating content and visuals for clients.
  • Liaised with licensee rights holders to promote consistent on-brand communications.
  • Created engaging press releases to gain print and broadcast coverage.
  • Handled life-cycle planning, development and implementation strategies across various PR projects.
  • Coached and mentored public relations staff to maintain leading company reputation.
  • Applied diplomatic principles whilst protecting clients' interests.

Education

[Bachelor's/Master's Degree] - BBM

MADURAI CAMRAJ
UAE

Skills

  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Strategic planning and problem-solving capabilities
  • Proficient in Microsoft Office Suite and HRIS platforms
  • Attention to detail and organizational skills
  • Team management
  • Property inspections
  • Property management
  • Contracting
  • Estate administration
  • Engaging leadership style
  • Real Estate transaction management
  • Lease management experience
  • Tenant communication skills
  • Conducting meetings
  • Leasing reports
  • Business development
  • Property valuations
  • Contractor sourcing
  • Maintenance planning
  • Business innovation
  • Grounds inspections
  • Property preventative maintenance
  • Tenancy agreements and renewals
  • Resident communication
  • Performance optimisation strategies
  • Home sale guidance
  • Regulatory compliance
  • Lettings management
  • Fee collection
  • Property showing
  • Maintaining closing ratios
  • Facilities operations
  • Property sales
  • Dilapidation reports
  • Lease drafting
  • Letting legislation knowledge
  • Eviction laws

Languages

English
Fluent
Arabic
Native
Hindi
Fluent
Urdu
Fluent

Timeline

HR Manager

PVT OFFICE
01.2011 - 05.2017

Personal Representative

PVT OFFICE
01.2011 - 05.2017

Protocol Manager

PVT OFFICE
01.2011 - Current

PR Manager

PVT OFFICE
01.2011 - Current

Real Estate Manager

AL GHANEM REAL ESTATE
07.2007 - 06.2020

[Bachelor's/Master's Degree] - BBM

MADURAI CAMRAJ

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Abdul Rahim Al Kendi