Abdulrahman Alblooki
Abu Dhabi,United Arab Emirates
Summary
Dedicated professional with expertise in data confidentiality, payment processing, and enhancing customer experience. Demonstrates strong time management and team leading abilities, complemented by effective communication and networking skills. Proven track record in social work and adept at working under pressure while maintaining high standards of documentation and organisation. Committed to leveraging computer skills to optimise teamwork and drive organisational success.
Overview
9
9
years of professional experience
Work history
Corporate Support Specialist-RelationshipManagment
Abu Dhabi Commercial Bank
Abudhabi , United Arab Emirates
01.2024 - Current
- Collaborated with internal teams to coordinate service requests and guarantee overall customer satisfaction.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Raising different types of service request using ITQAN such as:
- Sub Account Opening, over 30 requests raised.
- Authorised Signatory Addition/ Deletion over 20 requests raised.
- Account Operating Instruction Amendment, over 20 requests raised.
- KYC Remediation and Update, over 30 requests raised.
- Account Title Change, over 3 requests raised.
- Updating FATCA and CRS, over 10 requests raised.
- Leads for New to Bank Accounts over 5 requests raised.
- CID Creation, over 10 requests raised.
- Internal Transfer MEMO for Internal Transactions, over 30 Requests raised.
- Payment related Requests, over 60 requests raised.
- Using ECAMS to raise MEMO's such as:
- BU to DVU MEMO, over 50 MEMO raised.
- BU to CAD MEMO, over 40 MEMO raised.
- Change in T&C MEMO, over 5 MEMO raised.
- Trade Finance Exception MEMO, over 60 MEMO raised.
- Indicative MRA MEMO, over 5 MEMO raised.
- Covenants Compliance MEMO, over 3 MEMO raised.
- Using TBFT Platform to raise requests such as:
- Special Cheque Book Request, over 50 requests raised.
- Adding Deleting Users in PROCASH, over 30 requests raised.
- Onboarding clients to PROCASH system, over 30 requests raised.
Senior Officer, Employee Banking Services
First Abu Dhabi Bank
Abudhabi , UAE
07.2023 - 01.2024
- Launched employee wellbeing campaign to help raise awareness of internal services.
- Forged positive relationships with employees to cultivate welcoming and inclusive environment.
- Recommended process improvements to senior management to help drive employee retention.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed customer enquiries and suggestions via email, call and online tools.
- Offered prompt solutions to maintain customer satisfaction.
- Supported other business units with customer liaison, accurately documenting customer requests and advice given.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Customer Care Representative
First Abu Dhabi Bank
Abu Dhabi
08.2022 - 07.2023
- Communication with customers
- Solving customers problems and issues
- Creating service requests
- Creating Leads for both Loans and Credit Cards
- Banks Product Knowledge
- Giving the customers an excellent service experience.
Patient and Family Experience Officer
Amana Healthcare
Abu Dhabi
02.2021 - 08.2022
- To contact families and update them on their loved ones
- To provide the patients with their needs
- To make sure that patients are well taken care of
- To document and organize my work
- Networking with other facilities
- To work on new projects that benefit our patients
- To take patients on outings
- Working on call for emergency purpose
- Member of youth council to attend meeting and present new ideas
Volunteer Worker
Al Rahba Hospital
Abu Dhabi
01.2018 - 03.2018
- Inputted documents to file records and created new records to support filing needs
- Entered client information into databases quickly and accurately
- Scanned documents and saved in database to keep records of essential organizational information.
Volunteer
Mafraq Hospital
Abu Dhabi
01.2017 - 02.2017
- Observe and learn how to priories emergency room
- Prepare and ensure that rooms are fully equipped with requirements
- Attend session and lecture related to various topic.
Work Placement Trainee
ADNOC Fertile
Abu Dhabi
04.2016 - 05.2016
- Attend session and meeting with employees to understand their tasks
- Observe and learn the process of how things work
- Learn how to solve problems with lower cost
- Attended Classes About Health and Safety
- Learned about personal protective gear.
Education
Bachelor of Science - Mechanical Engineering
Collage of Technology
Skills
- Data confidentiality
- Payment processing
- Customer experience
- Time Management
- Team Leading
- Social work
- Networking
- Communication
- Computer Skills
- Working under pressure
- Teamwork
- Client Relationship Management
- Documentation
- Client engagement
Languages
Arabic
English
Personal Information
Custom
5,6
Timeline
Corporate Support Specialist-RelationshipManagment
Abu Dhabi Commercial Bank
01.2024 - Current
Senior Officer, Employee Banking Services
First Abu Dhabi Bank
07.2023 - 01.2024
Customer Care Representative
First Abu Dhabi Bank
08.2022 - 07.2023
Patient and Family Experience Officer
Amana Healthcare
02.2021 - 08.2022
Volunteer Worker
Al Rahba Hospital
01.2018 - 03.2018
Volunteer
Mafraq Hospital
01.2017 - 02.2017
Work Placement Trainee
ADNOC Fertile
04.2016 - 05.2016
Bachelor of Science - Mechanical Engineering
Collage of Technology
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