AbdulRahman Alhaj
Services Supervisor
Dubai,Mamzar
Summary
A Services Supervisor with academic background in computer programming and professional experience in the Islamic Business Banking industry.
Gained the trust of management and colleagues due to precision and capability of getting high loads of work done on time, leadership and decision making skills and introducing new digital mechanisms to increase productivity along with ability to analyze data and generate reports providing feedback and findings.
Bilingual with fluency in both Arabic and English, eager to push myself to higher limits and take on more responsibilities while learning more along the way.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Services Supervisor
Abu Dhabi Islamic Bank
Dubai, UAE
03.2021 - Current
- Successfully coordinated with various departments across the bank and guided multiple vendors in developing web applications and digitalizing customer requests significantly reducing average T.A.T. of requests completion up to 80%.
- Provided training exercises on many occasions to teams on updated policies, procedures and newly implemented systems.
- Keeping track, collecting and generating reports of huge data with precision and sending findings to concerned teams/departments.
- Constantly recommending amendments or implementations of new procedures to higher management to reduce workload and man hours and identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Lead the services team of 7 people towards achieving operational goals and solving issues that halt work processes and monitored it's performance giving feedback/assistance when required, processing more than 3000 requests a month.
Services Officer
Abu Dhabi Islamic Bank
Dubai, UAE
09.2018 - 03.2021
- Utilized programming background by creating programs that automated certain tasks saved hours of work and minimized data entry.
- Worked on development of account opening form in coordination with business development and marketing teams to have them restructure and simplify it which increased performance across departments.
- Handled various tasks such as account opening/closing, customer data updates, check books, A.E.C.B. Reports issuance and adding/removing signature(s) requests, all of which include full knowledge of D.E.D., Free zone, offshore, notary public, M.O.A., P.O.A. and many other legal documents documents and properly checked required account opening, K.Y.C., E.D.D., F.A.T.C.A. and C.R.S. forms.
Call Center Agent
Abu Dhabi Islamic Bank
Sharjah, UAE
10.2017 - 08.2018
- Escalated customers concerns/complaints by communicating with concerned departments until issues such as delay in debit card & check book issuance, transfers, check deposits, account opening, adding removing signatures, certificates issuance and updating customer’s data are resolved.
- Activated and deactivated credit/debit cards and telephone/online banking services and sent bank statements to customers when requested to.
- Answered customers general banking inquiries.
- Handled 80 to 100 calls per day.
Education
Bachelor of Science - Computer Science
University of Sharjah
UAE 09.2013 - 06.2017
Skills
Business Development
Timeline
Services Supervisor
Abu Dhabi Islamic Bank
03.2021 - Current
Services Officer
Abu Dhabi Islamic Bank
09.2018 - 03.2021
Call Center Agent
Abu Dhabi Islamic Bank
10.2017 - 08.2018
Bachelor of Science - Computer Science
University of Sharjah
09.2013 - 06.2017
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