Abdulrahman Almalki
Jeddah,Saudi Arabia
Summary
Resourceful management professional with background in customer service, budget optimisation and resource allocation. Identifies areas for improvement and recommends cost-reduction initiatives proactively. Proven success in meeting business objectives through well-coordinated workflows.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Manager - KSA
General Electric
Jeddah, Saudi
05.2023 - Current
- Received and resolved customer complaints escalated by staff.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Kept appropriate stock levels to meet operational needs.
- Documented department data and compiled accurate reports.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Delivered feedback constructively to enhance staff performance.
- Forecasted long-term business objectives.
- Deescalated internal conflict and implemented motivational techniques.
- Communicated courteously with customers by telephone and email.
- Actioned customer feedback to promote continued service improvement.
- Maintained excellent health and safety standards for continued compliance.
- Briefed and motivated staff to deliver daily operational requirements.za
- Managed high-volume customer queries simultaneously through effective multitasking.
- Diagnosed and communicated technical problems to customers at appropriate level of understanding.
Customer Service Manager-West & South Region
General Electric
Jeddah, Saudi Arabia
05.2018 - 05.2023
- Took ownership of bigger portfolio covering west and south region of Saudi Arabia.
- Forecasted long-term business objectives.
- Took ownership of escalated customer issues and followed through to resolution.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Briefed and motivated staff to deliver daily operational requirements.
- Maintained excellent health and safety standards for continued compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Sought customer feedback and applied data to inform service-level improvements.
- Facilitated communication and collaboration across departments.
- Received and resolved customer complaints escalated by staff.
- Established competitive pricing strategies to augment sales.
- Actioned customer feedback to promote continued service improvement.
- Adhered strictly to policies and procedures for continued company compliance.
- Delivered feedback constructively to enhance staff performance.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Customer Service Manager-South Region
General Electric
Jeddah, Saudi Arabia
01.2015 - 04.2018
- Sought customer feedback and applied data to inform service-level improvements.
- Received and resolved customer complaints escalated by staff.
- Facilitated communication and collaboration across departments.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Took ownership of escalated customer issues and followed through to resolution.
- Recognised issues and implemented corrective actions for continual improvement.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Delivered feedback constructively to enhance staff performance.
- Actioned customer feedback to promote continued service improvement.
- Analysed statistics and KPIs to identify potential service improvements.
- Managed high-volume customer queries simultaneously through effective multitasking.
Methods engineer
General Electric
Al-khobar, Saudi Arabia
10.2011 - 12.2014
- Achieved quality and safety compliance through rigorous manufacturing monitoring.
- Scheduled manufacturing teams to achieve timely project completion.
- Established robust programmes of work to meet production targets.
- Liaised with stakeholders to progress projects and meet production goals.
- Enhanced operational output through regular plant inspections and improvements.
- Assessed equipment and material needs, sourcing cost-effective, timely solutions.
- Evaluated product performance and advised on improvement strategies.
- Enhanced manufacturing systems and equipment to meet evolving production demands.
Education
Master of Engineering - Industrial Engineering
University of Houston
Houston/United State of America 09.2009 - 05.2011
Bachelor of Engineering - Electrical Engineering
King AbdulAziz University
Jeddah/Saudi Arabia 05.2003 - 03.2007
Skills
- Engaging leadership style
- Compliance understanding
- Performance management
- Excel proficiency
- Negotiation expert
- Customer relations
- Cash handling
- Budgeting and reporting
- Effective problem solver
- Excellent time management skills
- Customer service
Languages
Arabic
Native
English
Fluent
Affiliations
- Animals Lover -Family Gathering-Painting
Certification
Green Belt Certified
Timeline
Customer Service Manager - KSA
General Electric
05.2023 - Current
Customer Service Manager-West & South Region
General Electric
05.2018 - 05.2023
Customer Service Manager-South Region
General Electric
01.2015 - 04.2018
Methods engineer
General Electric
10.2011 - 12.2014
Master of Engineering - Industrial Engineering
University of Houston
09.2009 - 05.2011
Bachelor of Engineering - Electrical Engineering
King AbdulAziz University
05.2003 - 03.2007