Abdul Rahman Mohammed

Oversaw daily CRM audits with a team of over 10 analysts, ensuring accuracy and compliance.

Developed training programs and SOPs for junior staff to improve operational efficiency.

Collaborated with sales leadership to create dashboards for performance tracking and forecasting.

Conducted root cause analyses for audit discrepancies, implementing lasting solutions.

Managed weekly compliance reports for senior management, providing actionable insights.

Liaised between audit, sales, and tech teams to enhance system processes.

Conducted comprehensive audits of consultant CRM entries to identify lead leakage and recommend enhancements.

Standardized sales review reporting formats, reducing decision-making timelines by 30%.

Collaborated with IT team to troubleshoot CRM system errors impacting lead tracking accuracy.

Resolved escalated client disputes, adhering to company policies and SLA requirements.

Delivered monthly training sessions for new hires on internal systems and compliance standards.

Analyzed data from over 100,000 client entries to support strategic planning initiatives for senior management.

Maintained accurate applicant records and correspondence for efficient recruitment processes.

Updated internal portals to reflect current applicant information and status.

Assisted in organizing recruitment drives and verifying documentation for overseas placements.

Coordinated staff meetings, recorded minutes, and enforced compliance with administrative protocols.

Tracked visa documentation timelines and alerted immigration counselors about at-risk cases.

• Provided customer service support by resolving queries related to student and PR visa processes.

Reviewed contract specifications, design processes, and client requirements to prepare technical documentation for approval.

Managed job site activities and QA/QC tasks, preparing RFIs and MIRs for client and third-party inspections.

Planned and expedited project execution activities, ensuring effective cost control and timely completion of engineering and procurement.

Coordinated installation and commissioning activities at job sites, collaborating with construction managers to uphold quality and safety standards.

Conducted testing, air and water balancing, and pre-commissioning of HVAC systems including chillers, AHUs, and pumps.

Supervised installation of air conditioning systems per shop drawings and specifications.

Monitored alignments and executions of installations for water-cooled chillers, AHUs, and related equipment.

Coordinated with site management for execution of plumbing, sewage, fire fighting systems, and overall mechanical systems.