Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ABDULRAHMAN MUSTAFA ALI ABDULLAH

Abu Dhabi

Summary

Highly motivated and multilingual professional with hands-on experience in healthcare communication, patient experience, and customer service. Proven ability to manage high-profile patient interactions, including VIP guests, ensuring smooth service delivery from entry to discharge. Skilled in appointment coordination, follow-ups, translation, issue resolution, and process improvement within clinical and administrative settings. Proficient in SAP and Microsoft Office tools, with a strong focus on professionalism, empathy, and efficiency. Recognized for enhancing patient satisfaction and team performance across clinics and public events.

Overview

3
3
years of professional experience

Work History

Patient Experience Executive

Burjeel Day Surgery
06.2025 - Current
  • - Meet and greet patients, families, and VIPs courteously.
  • - Guide and support patients throughout their visit.
  • - Ensure VIP patients receive priority service from entry to discharge.
  • - Follow up on VIP appointments and patient care.
  • - Translate between doctors and patients.
  • - Respond promptly to concerns and analyze feedback for service improvement.
  • - Coordinate with clinical and admin teams to enhance satisfaction.

Communication Assistant

Burjeel Call Center
07.2024 - 05.2025
  • - Scheduled appointments per patient requirements.
  • - Resolved concerns and complaints professionally.
  • Act as a liaised between call center and departments.
  • - Managed bookings for Burjeel Medical City.

Customer Service Representative / Event Support

Vibes Event
01.2023 - 01.2024
  • - Provided frontline support at major events.
  • - Handled inquiries and resolved issues under pressure.
  • - Adapted quickly to fast-paced environments while maintaining service excellence.
  • Key Events Supported:
  • - Mubadala Women's Tennis Championship (2023)
  • - ADIPEC (2023)
  • - Yasalam After-Race Concert (2023)
  • - Mother of the Nation Festival (2023)
  • - Saadiyat Nights Concert (2024)
  • - Mubadala Abu Dhabi Open (2024)
  • - Abu Dhabi School & University Sports Championship (2024)
  • - Saudi Super Cup - Abu Dhabi (2024)
  • - Green Hydrogen Summit (2024)

Education

Professional Diploma - Business Management

Filipino Institute
Abu Dhabi
01.2023

High School Certificate - undefined

ABDULQADER Al Jazaeri High School
Abu Dhabi
01.2016

Skills

  • Employee training
  • Handling complaints
  • Work under pressure
  • Multitasking
  • SAP (Scheduling & Communication)
  • Microsoft Word (Documents & Formatting)
  • Microsoft Excel (Data entry, formulas, organization)

LANGUAGES

Arabic
English

Timeline

Patient Experience Executive

Burjeel Day Surgery
06.2025 - Current

Communication Assistant

Burjeel Call Center
07.2024 - 05.2025

Customer Service Representative / Event Support

Vibes Event
01.2023 - 01.2024

Professional Diploma - Business Management

Filipino Institute

High School Certificate - undefined

ABDULQADER Al Jazaeri High School
ABDULRAHMAN MUSTAFA ALI ABDULLAH