Highly motivated and multilingual professional with hands-on experience in healthcare communication, patient experience, and customer service. Proven ability to manage high-profile patient interactions, including VIP guests, ensuring smooth service delivery from entry to discharge. Skilled in appointment coordination, follow-ups, translation, issue resolution, and process improvement within clinical and administrative settings. Proficient in SAP and Microsoft Office tools, with a strong focus on professionalism, empathy, and efficiency. Recognized for enhancing patient satisfaction and team performance across clinics and public events.