Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic
Abdul Rahman Shaikh

Abdul Rahman Shaikh

Dubai,UAE

Summary

Accomplished IT professional with extensive expertise in warehouse management systems, including Infor WMS 10.3, Exceed WMS 4000, EPG and KORBER WMS. Proficient in database management and reporting tools such as MS SQL, PL SQL, Oracle Database, and SAP Crystal Reports. Demonstrated ability to integrate complex systems using BOOMI Interface App and Web Methods App. Skilled in leveraging RF Telnet devices and CargoWise software to optimize operational efficiency. Committed to advancing technological solutions within logistics environments while pursuing opportunities for innovation and growth.

Overview

13
13
years of professional experience
1
1
Certification

Work history

System Analyst

Ghassan Aboud Group-FZE
Dubai, UAE
01.2025 - Current
  • Collaborate with business stakeholders to understand operational workflows, warehouse processes, and project goals.
  • Conduct process gap analysis and translate business needs into system functional requirements to increase Productivity.
  • Document user stories, functional specifications, and SOPs.
  • Configure WMS modules based on warehouse layout, picking strategies, receiving, Put away, replenishment, and shipping processes.
  • Design and execute test plans: unit testing, integration testing, and UAT.
  • Identify, track, and resolve system defects in coordination with vendors.
  • Develop and deliver training for super users, warehouse operators, and IT support staff.
  • Provide on-site and remote support during go-live and post-implementation stabilization (hyper care period).
  • Provide first- and second-level support for CargoWise users across modules (Forwarding, Transport, WMS, Customs, Finance, etc.)
  • Work closely with freight, customs, warehouse, and finance teams to align system functionality with operational needs.
  • Act as an liaison between business users and IT/development teams for enhancements or automation initiatives.
  • Work closely with freight, customs, warehouse, and finance teams to align system functionality with operational needs.
  • Build or support operational reports in CargoWise and EPG WMS.
  • Implement configuration changes in EPG WMS to support day to day operational needs.
  • Diagnose and resolve issues related to: System errors, Data mismatches Device (RF scanners, printers) malfunctions.
  • Developed detailed project plans to guide system enhancements and installations.

WMS Specialist Customer IT Implementation

DHL Logistics
Dubai, UAE
01.2018 - 01.2025
  • Developed bespoke software solutions to meet specific business needs.
  • Support administration of IT applications development & integration plans and processes to provide new and revised applications systems and programs.
  • Develop code or modify application components based on design specifications adhering to programming standards, techniques, and methodologies.
  • Prepare or maintain programming documentation, procedures, and methods, and may prepare user manuals and reference materials.
  • Identify and define application integration points with other internal and external systems.
  • Administer maintenance and problem resolution on single or multiple applications or interfaces.
  • Support to identify opportunities for improving application functionality and performance issues by working with customers and architecture resources.
  • Define test cases, conditions, checklists, decision tables, systems controls and auditability checks.
  • Assist with facilitation of the test process including structuring, facilitating, or participating in reviews and inspections.
  • Develop, document, and communicate test processes, requirements, procedures, results, and standards.
  • Obtain and document approvals for various stages of application development & integration and testing process.
  • Developed bespoke software solutions to meet specific business needs.
  • Support administration of IT applications development & integration plans and processes to provide new and revised applications systems and programs.
  • Develop code or modify application components based on design specifications adhering to programming standards, techniques, and methodologies.
  • Prepare or maintain programming documentation, procedures, and methods, and may prepare user manuals and reference materials.
  • Prepare specifications of integration of new application functional objects with existing application components.
  • Identify and define application integration points with other internal and external systems.
  • Administer maintenance and problem resolution on single or multiple applications or interfaces.
  • Support to identify opportunities for improving application functionality and performance issues by working with customers and architecture resources.
  • Define test cases, conditions, checklists, decision tables, systems controls and auditability checks.
  • Assist with facilitation of the test process including structuring, facilitating, or participating in reviews and inspections.
  • Develop, document, and communicate test processes, requirements, procedures, results, and standards.
  • Identify and resolve recurring issues and suggest modifications for IT applications development & integration work methods focusing on increasing effectiveness and efficiency.

IT WMS SUPPORT

Mohebi Logistics
01.2013 - 12.2017
  • Work with the management to make sure customers are satisfied with quality of the logistics service provided
  • Troubleshooting in Oracle Application R12 Database interface tables to check the root cause in case of issues related to Data flow or document creation between Oracle Application R12 and Legacy system (WMS)
  • Supporting Users with issues related to Infor Warehouse Management System
  • Creating Items, Assigning Price List to Items in Oracle Application R12
  • Design and develop reports using Crystal Reports 11 (Business Object) for Management, Operations and Clients like Nestle, Subway, Mc Donald's, Starwood's Hotels, Abu Dhabi National Hotels, 3PL
  • Creating various Key Performance indicator reports (KPI) using Crystal Reports and SQL DB
  • Co-coordinating with SNS - IT team for the fixing of bugs or Fixes in WMS Application
  • Test Scenarios for upcoming, on-going projects that can be implemented for better performance of warehouse activities
  • Identify areas of System Improvements and Redesign and performance tuning
  • Deploy and Monitor solutions, Provide Training to end user
  • Troubleshooting day to day issues on WMS and integration and analyzing the future requirements of system
  • Managing Queues and designing in BOOMI Interface.

Education

Post Graduate Diploma in Compute Application - Computer Application

Goa University, IN
Margao

Skills

  • MS SQL, PL SQL
  • XML
  • Infor WMS 103,Exceed WMS 4000
  • KORBER WMS
  • Oracle App R12
  • RF Telnet devices
  • BOOMI Interface App, Web Methods App
  • Ramp ERP
  • Sap Crystal report
  • SSRS Report
  • MS Azure Database
  • KORBER Web Wise Report
  • Oracle Database
  • KORBER BI Pulse Application
  • KORBER Mobile
  • Cargo Wise software
  • EPG -LFS WMS
  • AFSYS WMS ( Info Dynamic)

Certification

  • MCP- Certified in Transact SQL 70-761
  • MCSE Training Certificate
  • MS SQL Server 2016 Udemy Certificate
  • SSRS Reporting Service Udemy Certificate
  • MS Azure Fundamental Certificate
  • Power BI Udemy Certificate
  • MS SQL Server 2016
  • Cargo WIse Operator

Custom

Korber Mobile Implementation. 

Korber Pulse Module Implementation.

Korber Application Upgrade.

20+ WMS Client Implementations/Migration.

Yard Implementation in WMS.

Afsys to EPG WMS Implementation.


Timeline

System Analyst

Ghassan Aboud Group-FZE
01.2025 - Current

WMS Specialist Customer IT Implementation

DHL Logistics
01.2018 - 01.2025

IT WMS SUPPORT

Mohebi Logistics
01.2013 - 12.2017

Post Graduate Diploma in Compute Application - Computer Application

Goa University, IN

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Abdul Rahman Shaikh