ABDUL RASHEED KV
Sharjah
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work history
Customer service representative
MUWAILEH TOURISM LLC
Sharjah
2025.01 - Current
- Handled customer enquiries through face-to-face, phone, and online communication, providing professional support to enhance customer satisfaction.
- Resolve booking issues, schedule changes and customer concerns efficiently.
- Manage multiple customer requests and time-sensitive bookings accurately.
- Assisted customers with flight bookings, hotel reservations, visa services, and complete travel arrangements, ensuring seamless travel experiences.
- Provide personalised travel solutions based on customer requirements, budget and preferences.
- Recommended tailored travel products and services, consistently delivering high standards of customer service to meet diverse client needs.
- Coordinate with airlines, hotels, visa service providers and other travel partners.
- Maintain professional relationships with customers from diverse nationalities and backgrounds.
Travel consultant
LEADERS HOLIDAYZ TRAVEL AND TOURISM
Dubai
2022.06 - 2024.10
- Flight booking & ticketing
- Visa and travel documentation
- Provided customer service and passenger handling to ensure smooth travel experiences
- Addressed customer requests and complaints to enhance satisfaction
- Sales and upselling
- Cultivated effective communication skills through diverse customer interactions
- Thrived in high-pressure environments while managing customer expectations
- Multicultural customer interaction
- Exercised careful attention to detail in handling customer transactions
Education
Bachelor of Business Administration -
JAIPUR UNIVERSITY
INDIA 2019.08 - 2022.05
IATA FOUNDATION IN TRAVEL AND TOURISM -
SPEEDWINGS AVIATION ACADEMY
India,kerala 2018.04 - 2019.05
COMPUTER SCIENCE -
GHSS PALIKKUNNU
india,Kerala 2016.06 - 2018.03
Skills
- Travel documentation
- Customer service excellence
- Travel and tourism knowledge
- Sales strategies
- Effective communication
- Passenger care
- Conflict resolution
- Attention to detail
- Problem-solving
- Team collaboration
- Multicultural service expertise
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Arabic
Intermediate
Affiliations
- Travelling & Exploring New Cultures
- Meeting People from Different Backgrounds
- Customer Service & Hospitality
- Fitness & Healthy Lifestyle
Timeline
Customer service representative
MUWAILEH TOURISM LLC
2025.01 - Current
Travel consultant
LEADERS HOLIDAYZ TRAVEL AND TOURISM
2022.06 - 2024.10
Bachelor of Business Administration -
JAIPUR UNIVERSITY
2019.08 - 2022.05
IATA FOUNDATION IN TRAVEL AND TOURISM -
SPEEDWINGS AVIATION ACADEMY
2018.04 - 2019.05
COMPUTER SCIENCE -
GHSS PALIKKUNNU
2016.06 - 2018.03