ABDUL RAZAK ABOOBACKER
Abu Dhabi
Summary
Experienced and energetic Branch Manager with more than a decade of experience, effectively managing branch operations in Exchange House. Adept in dealing with people management, time management and challenges, advising corporate clients in bringing B2B, B2C and also C2C with proper planning of Initiatives. Dedicated team leader with the ability to effectively manage and achieve targets and goals, leveraging and leading a team with motivation and strategic analysis for Acquisition and retention of Quality Business and Customer Service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Al Fardan Exchange LLC
07.2013 - 02.2024
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.
Teller
Al Fardan Exchange LLC
08.2009 - 07.2013
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Promoted a welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
Customer Service Representative
Hinduja Global Solutions Ltd, Bangalore India
07.2008 - 12.2008
- Handling team of 5 members.
- Responding to members through mail Help team members to acquire domain knowledge and technical expertise.
- Performing Internal Auditing to mails of team members and take necessary steps to maintain Quality Parameter fixed by Client.
- Maintain 24 hours TAT for each mail set by client.
- Created customer feedback survey that identified customer pain points and improved customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Insurance Claims Process Executive
Hinduja Global Solutions Ltd.
07.2006 - 06.2007
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Processed insurance claims and handled insurance denials
- Submitted claims to insurance carriers for payment
- Processing Health Insurance claims and maintaining the TAT.
- Help the team members to acquire the domain knowledge and technical expertise.
- Auditing the claims and take necessary steps to maintain the quality parameter fixed by the client.
Education
BCom - Bachelors in Commerce
University of Calicut
Thrissur Kerala, India05.2004
Skills
- Goals and Performance
- Staff Training
- Microsoft Access
- Staff Management
- Staff Supervision
- Cash Handling
- Accounts Payable and Accounts Receivable
- Multitasking Abilities
- Regulatory Compliance
- Key Performance Indicators (KPI)
- Relationship Management
- Strategic Planning
- Financial Services
- Excellent Team Leadership
- Excellent Time Management Skills
- Client Acquisition
- Excellent Communication Skills
- Operations Management
- Excellent Work Ethic
- Revenue Generation
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Upper intermediate (B2)
Tamil
Intermediate (B1)
Certification
Driving License - 2106431
Timeline
Branch Manager
Al Fardan Exchange LLC
07.2013 - 02.2024
Teller
Al Fardan Exchange LLC
08.2009 - 07.2013
Customer Service Representative
Hinduja Global Solutions Ltd, Bangalore India
07.2008 - 12.2008
Insurance Claims Process Executive
Hinduja Global Solutions Ltd.
07.2006 - 06.2007
BCom - Bachelors in Commerce
University of Calicut
Driving License - 2106431
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