ABDUL RAZIKH C,V
CUSTOMER RELATION MANAGER
AL KARAMA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relationship Manager
FUMMA
CALICUT
2020.05 - 2022.05
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Certified in [Area of certification] for conflict resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
Customer Service Supervisor
AL KOBAISI GROUP
MUHARRAQ
2017.05 - 2020.05
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Agent
BUDGET RENT A CAR
DOHA
2015.09 - 2017.06
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Agent
SILK AIR
COIMBATORE
2012.07 - 2015.07
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Bachelor of Science - MATHS
BSC MATHEMATICS
INDIA 2009.05 - 2012.04
Skills
Team Building
Sales proficiency
Schedule Management
Customer Relations
Sales and marketing
Staff Management
Timeline
Customer Relationship Manager
FUMMA
2020.05 - 2022.05
Customer Service Supervisor
AL KOBAISI GROUP
2017.05 - 2020.05
Customer Service Agent
BUDGET RENT A CAR
2015.09 - 2017.06
Customer Service Agent
SILK AIR
2012.07 - 2015.07
Bachelor of Science - MATHS
BSC MATHEMATICS
2009.05 - 2012.04