Abdulrazzaq Alyafei

•⁠ ⁠Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensuring proper completion of forms, and observing KYC policies and CB instructions.
•⁠ ⁠Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, and ensure proper completion of forms.
•⁠ ⁠Sell and cross-sell ADIB’s products and promote ADIB’s image.

• Provide full support for the client and bank satisfaction, advice, and to guarantee the application of the bank's policy and procedure as well as sharia on daily work processes

• Analyze customer finance applications
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted
• Resolving discrepancies in information and obtaining further information for incomplete documents
• Responding to information requests from authorized members
• Testing new database systems and software updates
• Analyzing the eligibility of customers for finance applications involves assessing various factors to determine their suitability for receiving financial products
• Assessing data to better understand potential risks, concerns, and outcomes.

• Shift supervisor to assist the operation manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members.
• Trainer: Maximizes call center agents' effectiveness by ensuring agents have a thorough knowledge of products and services, can effectively use closing skills, troubleshoot, resolve problems, and provide positive customer experience to existing customers and potential customer base.