Abdul Shuhoor Mohammal
Salam Street, TCA, Abudhabi,UNITED ARAB EMIRATES
Summary
Organised Health Administrative Assistant, skilled in managing patient records and coordinating schedules. Enhanced departmental workflow by streamlining appointment processes and improving patient communication. Recognized for fostering collaborative environment and ensuring smooth daily operations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Administrative assistant
Czech Rehabilitation Hospital - Royal Health Group
Abu Dhabi
2023.02 - Current
- Involves managing insurance policies, dealing the daily paper works and details of insurance contracts
- Involving uploading of documents, claims verifications, processing and assessments
- Insurance billing and accounting
- Review and verify documentation for diagnosis, procedures and treatment results.
- Updating and filling patients information, medical records, filling out insurance forms.
- Verify insurance eligibility and benefits for patients.
- Tracking insurance approvals and scheduling appointments
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
SENIOR OPERATIONS EXECUTIVE
Easy entrance private limited
INDIA, India
2020.01 - 2022.01
- Manage daily activities, including staffing, scheduling, and customer interactions
- Work hand-in-hand with top management staff concerning work/operational issues and other activities
- Work with senior stakeholders
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
- Maintaining and organizing the company's facilities
- Developing and maintaining filing system
- Maintain computer and manual filing systems
- Handle sensitive information in confidential manner
- Monitor employee activities and provide guidance where needed
TEAM LEADER - SERVICE & SUPPORT
Lazim software solutions LLP
INDIA, India
2018.01 - 2020.01
- Train and oversee agents
- Research strategies to enhance customer experience
- Develop quality standards for customer service
- Evaluate staff performance Maintain a professional workflow
- Take escalations from customers and handle their requests as necessary.
- Queries were fully documented before being escalated with the relevant facts and steps taken to resolve issues.
- Manage and supervise a group of customer service agents and monitor their day-to-day work.
- Streamlined administrative processes for increased efficiency in workplace.
- Devised actionable plans towards achieving set business objectives within deadlines.
PERSONAL ASSISTANT CUM HR ASSISTANT
Lazim software solutions
INDIA, India
2015.01 - 2018.01
- Provide secretarial support to the CEO and Director, including screening of calls, scheduling of meetings and appointments, management of email correspondences, and attending to guests and visitors
- Maintain proper filing system and proper record keeping of clients/contact information for the Management Office
- Handle expense claims, travel arrangements, and errands for the CEO and Director
- General office administrative duties include attending walk-ins, assisting to answer phone calls, courier arrangements, procurement, management of stationery, and maintenance of office equipment
- Support all internal and external HR-related inquiries or requests
Education
Bachelor of Commerce - FINANCE
KANNUR UNIVERSITY
INDIA 2011.06 - 2014.03
Skills
- Billing procedures
- Microsoft Office proficiency
- Metrics analysis
- Data organisation
- Digital filing techniques
- Critical evaluation
- Filing systems knowledge
- Feedback collection and analysis
- Data entry speed
Languages
English
Intermediate
Arabic
Beginner
Timeline
Administrative assistant
Czech Rehabilitation Hospital - Royal Health Group
2023.02 - Current
SENIOR OPERATIONS EXECUTIVE
Easy entrance private limited
2020.01 - 2022.01
TEAM LEADER - SERVICE & SUPPORT
Lazim software solutions LLP
2018.01 - 2020.01
PERSONAL ASSISTANT CUM HR ASSISTANT
Lazim software solutions
2015.01 - 2018.01
Bachelor of Commerce - FINANCE
KANNUR UNIVERSITY
2011.06 - 2014.03