Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdul Sohail Rasheed

Abdul Sohail Rasheed

Sharjah

Summary

Driven Business Development Executive with a proven track record in managing multi-state distributed businesses. Expertise in hiring, developing, and retaining high-performance teams, as well as building strategic relationships to support key business initiatives. Excellent interpersonal and communication skills for effectively managing matrixed organizations. Professional Business Development Executive excelling in sales, consistently delivering above-quota results through tenaciously built partnerships and impressive revenue-generating skills.

Overview

8
8
years of professional experience

Work History

Business Development Executive

Injaz Services FZ LLC (Mashreq Bank)
02.2024 - Current
  • Responsible for promoting banking services to customers, developing and maintaining relationships with clients, facilitating new account openings and loan applications, meeting sales targets, conducting financial consultations, analyzing market trends, collaborating with team members, delivering exceptional customer service, and implementing effective cross-selling techniques.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.

Senior Sales Development Representative

DoorDash
10.2022 - 09.2023
  • Responsible for developing and implementing strategic sales plans to drive revenue growth, building and maintaining relationships with key clients, identifying new business opportunities, collaborating with cross-functional teams, conducting market research and analysis, creating and delivering presentations, and providing training and mentorship to junior team members.
  • Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
  • Exceeded quarterly quotas consistently by proactively managing pipeline and maintaining a disciplined approach to prospecting efforts.
  • Demonstrated adaptability during challenging market conditions by pivoting sales strategy and pursuing new verticals, maintaining consistent performance.

Senior Customer Service Representative

Amazon India Pvt Ltd
07.2018 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Synchrony Financial, GE Capital
08.2016 - 07.2018
  • Responsible for managing and maintaining relationships with key clients, providing excellent customer service, demonstrating strong communication skills, maintaining knowledge of the financial industry, and developing strategies to improve client satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor of Commerce -

Andhra University
Hyderabad, India
02.2015

Board of Intermediate -

Wesley Degree College
Hyderabad, India
03.2012

Skills

    Sales and Marketing

    Relationship Building

    Customer Relationship Management

    Business development and planning

    Negotiations

    Relationship building and rapport

    Training and mentoring

    Customer Satisfaction

    Customer Acquisition

    Goals and performance

    Mentoring and Coaching

Languages

ENGLISH
TELUGU
HINDI

Timeline

Business Development Executive

Injaz Services FZ LLC (Mashreq Bank)
02.2024 - Current

Senior Sales Development Representative

DoorDash
10.2022 - 09.2023

Senior Customer Service Representative

Amazon India Pvt Ltd
07.2018 - 09.2022

Customer Service Representative

Synchrony Financial, GE Capital
08.2016 - 07.2018

Bachelor of Commerce -

Andhra University

Board of Intermediate -

Wesley Degree College
Abdul Sohail Rasheed