Abdul Sohail Rasheed
Sharjah
Summary
Driven Business Development Executive with a proven track record in managing multi-state distributed businesses. Expertise in hiring, developing, and retaining high-performance teams, as well as building strategic relationships to support key business initiatives. Excellent interpersonal and communication skills for effectively managing matrixed organizations. Professional Business Development Executive excelling in sales, consistently delivering above-quota results through tenaciously built partnerships and impressive revenue-generating skills.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Injaz Services FZ LLC (Mashreq Bank)
2024.02 - Current
- Responsible for promoting banking services to customers, developing and maintaining relationships with clients, facilitating new account openings and loan applications, meeting sales targets, conducting financial consultations, analyzing market trends, collaborating with team members, delivering exceptional customer service, and implementing effective cross-selling techniques.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Senior Sales Development Representative
DoorDash
2022.10 - 2023.09
- Responsible for developing and implementing strategic sales plans to drive revenue growth, building and maintaining relationships with key clients, identifying new business opportunities, collaborating with cross-functional teams, conducting market research and analysis, creating and delivering presentations, and providing training and mentorship to junior team members.
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
- Exceeded quarterly quotas consistently by proactively managing pipeline and maintaining a disciplined approach to prospecting efforts.
- Demonstrated adaptability during challenging market conditions by pivoting sales strategy and pursuing new verticals, maintaining consistent performance.
Senior Customer Service Representative
Amazon India Pvt Ltd
2018.07 - 2022.09
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Synchrony Financial, GE Capital
2016.08 - 2018.07
- Responsible for managing and maintaining relationships with key clients, providing excellent customer service, demonstrating strong communication skills, maintaining knowledge of the financial industry, and developing strategies to improve client satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Commerce -
Andhra University
Hyderabad, India02.2015
Board of Intermediate -
Wesley Degree College
Hyderabad, India03.2012
Skills
Sales and Marketing
Relationship Building
Customer Relationship Management
Business development and planning
Negotiations
Relationship building and rapport
Training and mentoring
Customer Satisfaction
Customer Acquisition
Goals and performance
Mentoring and Coaching
Languages
ENGLISH
TELUGU
HINDI
Timeline
Business Development Executive
Injaz Services FZ LLC (Mashreq Bank)
2024.02 - Current
Senior Sales Development Representative
DoorDash
2022.10 - 2023.09
Senior Customer Service Representative
Amazon India Pvt Ltd
2018.07 - 2022.09
Customer Service Representative
Synchrony Financial, GE Capital
2016.08 - 2018.07
Bachelor of Commerce -
Andhra University
Board of Intermediate -
Wesley Degree College
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