Abdulwadoud Tawakol

• Establishes and manages strategic relationships with national housing schemes
• Ensure full cross functional stakeholders' alignment during design, development and execution stages of projects rollout
• assists in all incidents management & KRIs & customer satisfaction & RCSA & complaint management in coordination FRMU for closure of recommendation and action plans .
• Working with other departments in order to brainstorm the ideas of new products and services and coordinate all areas to get the product into the market .
• Assists in E2E review and approval of SOP & Product program for NHL & any new products .
• Provide strategic input to the management from time to time in all projects for process enhancements , digitalization, applicable system enhancements & automations in order to increase overall efficiency .
• implementing and managing all applicable policies of operational Risk management unit/compliance FRMU team for FAB Islamic & NHL .
• Define the operating framework for the department and ensures compliance with internal quality standards .
• Collaborates with the Distribution and Channels, IT , Digital transformation ,and mobile platforms teams in order to develop innovative and efficient solutions for assigned products and services ensuring client satisfaction .
• Managing with Digital team all activities for product launching starting from SIT rounds until production deployment supporting the Go live in the market .
• Review and track all incidents of risk detected with great analytical skills - for the sub unit only .
• Collaborate with the sales teams supporting them on training requirements .
• Collaborate with marketing and sales to develop both client -facing and sales force-facing educational and promotional product literature to support sale activities .
• integral part of the propositions team to enhance current services based on new industry trends or opportunities as well as identifying gaps in current proposition based on the feedback provided by sales team or the in order to ensure client satisfaction .
• Identifies and evaluates potential business partners - External .
• Conducts regular market scan on best practices , propositions , etc. and share feedback with management team and other stakeholders .
• Manage external ( customers ) and internal communications .

• Performed cashier duties, including balancing and end-of-day banking.
• Recorded and processed customer data accurately.
• Upheld data accuracy on internal database.
• Provided professional and helpful support to new and existing clients.
• Responded to customer queries and provided excellent customer service.
• Managed relevant inboxes and office diaries.
• Participated in meetings to discuss goals and sales target.

• Performed cashier duties, including balancing and end-of-day banking.
• Recorded and processed customer data accurately.
• Upheld data accuracy on internal database.
• Provided professional and helpful support to new and existing clients.
• Responded to and summarised customer complaints and feedback.
• Adhered strictly to policies and procedures for continued company compliance.

• Auditing The Branches
• Setting Up New Branches As Per Strategic

Requirements In a Timely Manner .

• Provide the Necessary support To Solve Branches
• Day to Day Operational Issues For Smooth

Functioning of the Branch Network .

• Ensure Branch Network's Adherence to Group Legal ,

Audit, and Compliance Guidelines and Follow up on

Audit Comments of the Branch Network ..

• Prepare Business Continuity Plan for Branches

• Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
• Reconciled cash drawers and daily transaction records to support accuracy.
• Identified and resolved financial discrepancies and escalated critical errors to management.
• Assisted customers with compromised debit cards and issued new credentials.