- Staying updated on financial market trends and industry developments
- Networking with professionals in the banking and finance sector
- Participating in community events related to financial literacy and education
- Continuous learning through professional development courses and workshops
Abdulwahab Alfaqih
Ajman
Summary
Experienced and results-driven professional with a proven track record in banking, possessing comprehensive skills and knowledge. Known for adaptability, self-motivation, and a focused approach, supported by successful work experience in the Middle East.
Overview
20
20
years of professional experience
Work History
Senior Collections Executive
Abu Dhabi Commercial Bank
Dubai, UAE
05.2011 - Current
- Worked under the Risk Management Team in Credit and Collection Unit as a Senior Collections Executive.
- Played different roles from Tele - Caller to Field Officer to Coordinator and Team Player during my period of service and in times of contingencies.
- Managed the Field for Provisioning and Recovery Buckets.
- Work toward delivering NCL targets.
- Identify chronic and continuous defaulters that appear in delinquency on a consistent basis and try to regularize them by suggesting & offering settlement plan to bucket 4, 5 & 6 delinquent customers.
- Field visits and follow-ups on all the Skip and Non-Contactable customers, Handle AUH portfolio as well, special field trip to Abu Dhabi.
- Lead collections efforts by managing and resolving delinquent accounts effectively.
- Develop strong relationships with customers to negotiate payment terms and solutions.
- Monitor account status and maintain accurate records of all communications.
- Analyze financial data to identify trends and improve collection strategies.
- Ensure compliance with all relevant regulations and company policies.
- Collaborate with other departments to streamline the collections process.
- Train and mentor new team members on best practices in collections.
- Follow up with clients 30 days after registration to assess service quality and sales performance.
Prepare detailed monthly sales quality reports covering key performance indicators.
Monthly Report Includes Evaluation of:
Professionalism and customer handling etiquette.
Sales and negotiation skills.
Follow-up quality (response time, frequency, timing).
Accuracy, clarity, and completeness of information provided.
Source of lead and client communication channels.
Reasons clients choose On Plan properties.
Client feedback on marketing and advertisements.
Additional client remarks and relevant observations.
Actionable recommendations to improve sales performance and service quality.
Market insights and strategic improvement suggestions.
Senior Collection Executive
Royal Bank Of Scotland
Dubai, UAE
05.2007 - 04.2011
- Managed end-to-end collections process for retail and corporate clients, ensuring timely recovery of outstanding debts while maintaining customer relationships.
- Negotiated repayment plans with clients.
- Monitored high-risk portfolios, assessed financial situations, and recommended tailored solutions to minimize losses.
- Ensured compliance with internal policies, banking regulations, and local debt recovery laws.
- Collaborated with legal and recovery teams to escalate complex cases, reducing non-performing assets (NPAs).
- Consistently exceeded monthly/quarterly targets, contributing to improved cash flow and portfolio quality.
Senior Collections Executive
ABN AMRO Bank N.V
Dubai, UAE
05.2006 - 04.2007
- Delivered exceptional customer service by balancing firm collection strategies with empathy and professionalism.
- Oversaw collections for retail and banking portfolios, ensuring timely recovery of overdue accounts.
- Negotiated repayment solutions with customers, consistently achieving 80% recovery rate on delinquent accounts.
- Monitored high-risk clients, performed credit risk assessments, and provided recommendations to minimize bad debt exposure.
- Partnered with legal, compliance, and operations teams to escalate cases and initiate recovery action when required.
- Delivered strong results by exceeding monthly/quarterly targets and reducing non-performing loans (NPLs).
- Maintained professional client communication, balancing firm debt collection practices with customer satisfaction.
Education
Al Rashideyah Higher Secondary School
AjmanSkills
- Financial Analysis
- Risk Management
- Client Relationship Management
- Regulatory Compliance
- Strategic Planning
Accomplishments
- Delivered exceptional customer service by balancing firm collection strategies with empathy and professionalism.
- Oversaw collections for retail and banking portfolios, ensuring timely recovery of overdue accounts.
- Negotiated repayment solutions with customers, consistently achieving 80% recovery rate on delinquent accounts.
- Monitored high-risk clients, performed credit risk assessments, and provided recommendations to minimize bad debt exposure.
- Partnered with legal, compliance, and operations teams to escalate cases and initiate recovery action when required.
- Delivered strong results by exceeding monthly/quarterly targets and reducing non-performing loans (NPLs).
- Maintained professional client communication, balancing firm debt collection practices with customer satisfaction.
Interests
Timeline
Senior Collections Executive
Abu Dhabi Commercial Bank
05.2011 - Current
Senior Collection Executive
Royal Bank Of Scotland
05.2007 - 04.2011
Senior Collections Executive
ABN AMRO Bank N.V
05.2006 - 04.2007
Al Rashideyah Higher Secondary School